About United Family Movers
United Family Movers is a moving company that has received mixed feedback from customers. The moving crew, led by Carlos, is praised for being professional, punctual, and efficient, with a pleasant demeanor and careful handling of furniture. Customers appreciate the crew's efforts to accommodate last-minute requests and provide competitive pricing. However, there are significant concerns regarding the company's management and communication. Issues such as understaffing on moving day have led to delays, and customers have reported a lack of coordination and clear communication from the management team. Additionally, unexpected charges, including a 5% fee for card payments and the requirement for full payment before unloading, have caused frustration. Despite the organizational shortcomings, the moving crew's accolades and the company's willingness to address customer concerns suggest that United Family Movers has the potential to enhance customer satisfaction and trust by addressing these critical issues.
We were referred by my boyfriends family, and I must say we are happy we chose United Family Movers. Carlos was very pleasant. He and his partner were careful with our furniture, and worked efficiently. I would definitely recommend them!
Reliable, professional, patient and flexible!! Highly recommend!! Thank you Elias, Amelia and Carlos!
Luis and crew did a very large move of my office and warehouse without incident. They were professional, fast and the customer service was top notch. I will use them again in the future without question.