May 2023
24/7 service is not true. Our AC went out 2 days ago still no answer via phone call text or email. The direct line goes straight to a voicemail that is full with no room to leave messages. Now I am stuck paying out of pocket for repairs from someone else when my brand new unit is still under warranty from them. Not a great experience whatsoever and if they can’t call me back or offer to reconcile I will certainly but using anyone else for maintenance and repairs.

