About Aspen Air Conditioning
Aspen Air Conditioning is a local HVAC company that has received mixed reviews from customers. While some customers have reported positive experiences with their installation services, others have faced significant issues. One customer shared that they initially had a good experience, with Aspen representatives helping them choose a Carrier air conditioner and installing it. However, during the installation, the technicians caused damage to the customer's vinyl siding, leaving glue residue. Additionally, the promised heating element was not installed, and the customer had to hire a private company to address the issue. The customer struggled to get Aspen to acknowledge the problem, with numerous unanswered calls and a closed Boca Raton address. Another customer had a similar experience, where the permit for their 2019 installation was never closed out, despite numerous attempts to reach Aspen. The customer paid for a full-service installation, but the unresolved permit issue remained unaddressed for nearly two years. In contrast, one customer reported a more positive outcome. After initial difficulties in getting Aspen to respond, the customer was eventually able to connect with the right people, Jenny and Marisol, who helped resolve the permit issue. Overall, Aspen Air Conditioning appears to have had some challenges in providing consistent and reliable customer service. While some customers have had satisfactory experiences, others have faced significant problems with installation, follow-up, and responsiveness that have left them dissatisfied with the company's services.
No showed 3 separate times, then tried to sell me $15k worth of new air ducts that 3 other companies confirmed I don't need. The unit was installed by them only 4 years ago and has had 10000 problems since.
Edited two months later to reflect that the quality assurance phone number this company gave me to reach out on literally doesn’t work and has no voicemail. I highly recommend you avoid this train wreck of a business.
My 99.5 year old MOM recently had a vacate her apt in DELRAY BEACH, FLA. because of failing health. As her son, I am in charge of selling it and our realtor told us the air conditioning needed evaluation, likely work, possible replacement. I contacted ASPEN on March 11,2024 and was informed by their employee that someone would be at the apt between 2-6 PM the following day, MARCH 12, 2024. My Moms neighbor kindly agreed to be available and allow them apt entry (since I physically live out of state myself ). At 5 PM the neighbor informed me that nobody had arrived. I then called the ASPEN AIR CONDITIONING COMPANY to see if they would be arriving by 6 PM, as promised...read full review
We first utilized Aspen here when they approached us at a Home Depot in 2020. An appointment was made for someone to come out and help us choose an air conditioner,. Original appointment date broke and rescheduled by them.. Finally came out went over the air conditioners, and we chose to have a Carrier air conditioner, they installed a Bryant air conditioner. Aspen representative told us Bryant was made by the same company as Carrier Air conditioners in the contract, We chose to have a heating element, when they installed the new air conditioner. when they put the dog shed over the air conditioner come to find out, they put glue all over my vinyl siding, they cleaned...read full review