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BestProsInTown
Overall rating
4.2
out of 5
122 reviews
5 star 73%
4 star 2%
3 star 0%
2 star 2%
1 star 23%

About Family Heating & Cooling

Family Heating & Cooling is highly recommended for their excellent service and professionalism. Customers have praised the company for quick responses, such as same-day visits for emergencies like heating issues. They offer honest pricing, often much lower than competitors, and their technicians quickly identify and resolve problems. The staff is described as friendly and caring, making clients feel confident in their work. With a strong reputation for trustworthiness, many customers plan to return for future services.

Customers have found the scheduling process to be extremely quick and easy. The technicians are thorough and take the time to explain the problem and make recommendations. All staff are described as very friendly and polite, and customers are excited to make them their number one service provider.

The company has also been praised for their ability to save customers money. One customer had a different company quote them $1,300 to fix some wiring, but Family Heating & Cooling was able to resolve the issue in just 10 minutes. Another customer had their air conditioner stop working, causing their house to reach 82 degrees, but the technician, Matt, was able to resolve the issue within 20 minutes by replacing the capacitor.

Recently, Family Heating & Cooling was found through AHS for AC unit replacement. Heather answered all questions, and Dom and Jack did a fabulous job. Customers are truly grateful and can breathe in the house again. First experiences have been excellent, with Dominick being professional and methodical in system checks. Family Heating & Cooling checks all the boxes as a dependable and fully capable service company, with Dominick an example of their high standard of care and competence. They called right away and came on the date scheduled and on time, with no hassle. Customers would use them again.

5.0
Highly recommend Family Heating and Cooling. Scheduling the service was extremely quick and easy. The tech that came out took his time and was very thorough. He explained the problem I was having and made recommendations. All staff very friendly and polite. They will be my go to from now on.
5.0
Friendly and efficient, came out within 24 hours and fixed our AC. Would 100% recommend.
5.0
Excellent HVAC techs .. kind and honest and to the point .😀
Photos of Family Heating & Cooling, 11 Hardy Road,  New Castle
All 17 photos

Hours

Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 4PM
Saturday Closed
Sunday Closed

Good to know

  • accepts credit cards
  • open to all

Location

11 Hardy Road, New Castle, DE 19720

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Family Heating & Cooling · 11 Hardy Road, New Castle, DE 19720

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