About Brafman Kevin H DDS
Brafman Kevin H DDS is praised for its caring and attentive staff, ensuring a positive experience for patients. The team, including dentists like Dr. Kevin and Dr. Wendy, is known for their professionalism and gentle approach during treatments. Patients appreciate the quick responses to emergencies, such as urgent dental repairs, and the overall friendly environment. Although there have been some challenges with scheduling appointments, the clinic actively communicates to resolve misunderstandings, contributing to a supportive atmosphere for maintaining healthy smiles.
I’ve been a patient of Dr Kevin Brafman for years. I’ve had to cancel my appointment twice due to my husband having Cancer and dying.
I was told today that Dr Wendy Brafman has marked my file to discharge me as a patient. Each time I had to cancel I explained it’s beyond my control that my husband is dying
The office manager said the conversation is being recorded and that I am lying!!!
Two of my neighbors had to leave this practice because of similar reasons. I asked to leave a message for Dr Kevin, who is the most understanding and compassionate doctor. The office manager said NO, only Wendy Brafman.
Unbelievable!!
I am looking for a new dentist as I just moved to the area. Just reading the reviews of this practice I'm horrified. Not as much by the review, but how Dr. Wendy responds to the review. She clearly has some anger issues and always blames the patient. She is defensive and abusive in her responses. She needs some anger management and public relations classes.
I walked in looking to scope out an outstanding dental practice. However, while I know there are always two sides to every story, and the negative should never be the first assumption. I heard how your receptionist spoke to a patient today. I walked right back out. You didn't lose a customer or any money, but you did gain a horrible impression. There is professional conduct and then there is inexcusable conduct. A prettier smile can't buy you class, it seems. I feel empathy for the client of yours that was spoken too in such an abrasive and rude manner by your receptionist when only scheduling a next appointment.