About West Haven Lumber - Finetco

West Haven Lumber - Finetco is a well-stocked lumber yard that offers a wide range of materials, from affordable to premium options, catering to the diverse needs of both homeowners and contractors. The business is praised for its knowledgeable and patient on-site staff, particularly David, who guides customers through their projects with exceptional customer service. However, the off-site customer service could be improved to match the expertise and efficiency of the in-store experience.

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Reviews for West Haven Lumber - Finetco

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Jul 2024
Terrible customer service. Very polite in the store but absolutely no follow up to my problem , after I called multiple times and was assured they were checking on it. Needed a Trex part replacement after I had order but was given the wrong part by WHL. Correct part on invoice, wrong part given. Granted a lot of time passed when I discovered the error but I was dealing with Cancer and had to put my project on hold.
The manager Sebastian told me he could not replace the part but could possibly give me what I needed at their cost. Was never given a call back as promised with any information . I contacted Trex directly, explained the problem and they replaced the part...read full review
Aug 2023
I had a wonderful experience with this business during my deck project in 2021, and I have been enthusiastically recommending them to others. However, my recent visit with a dear friend who needed assistance with a large deck and front patio project was quite disappointing. The customer service provided by the representative at the front desk was clumsy and careless. Despite arriving with detailed measurements and a blueprint, the representative refused to assist us and insisted that we should come with a contractor or an engineer for estimates.During my own project, I recall receiving excellent guidance and support from a representative who helped me make the right choices....read full review
Nov 2022
The place is a rip off.Charged me double for everything. Went to Home Depot everything I purchased was almost half the price. When I called to see if they can refund or credit me o was told they’ll be a 15% restocking fee.Straight up thievery.What restocking I picked up everything your lazy employees couldn’t be bothered to bring the wood and other things to me.Wonder why these mom and pops places belly up. STOP RIPPING YOUR CUSTOMERS OFF!