Osterman Propane

Jul 2026

If you want to deal with zero customer service, double the price of propane than other providers, and strong arm policies, Osterman Propane is your company! I have been a customer for several years, dealt with their poor customer service follow-up for convenience, but my last interaction is it with them. I called twice in the first week of June to have someone come out and move the tank due to zoning issues. I explained the emergency need, twice. No call backs, ever. So I contacted Suburban Propane. No only did they fix my problem, move the tank, but also came in at half the price I was paying Osterman. Half the freaking price for propane. They had everything done within a week. Its now July 9th, a month after I reached out to Osterman, and I called to cancel my account and was told there was a $250 tank pickup fee. hahaha. You can't make this crap up. Its $250 for them to come out, take their tank away because of their lack of service for their customers. Your company is a joke, and no wonder you have a 1 star rating across hundreds of reviews online. BTW, I will be disputing your $250 fee, and reviewing this experience across every online platform that will accept one.

Mar 2026

One of the worst experiences I’ve had as a home owner or renter with a propane company. I will be seeking alternative options once this is resolved. Waited 6 months for a tank swap promised back in October with a refund of $401 for the remaining gas. Team shows up unannounced in late March when my wife is home alone to do the service on the property.

Automatically charged $157 on a card I had no idea they had on file for gas that was already existing on my property and had to call to get the payment voided so my other bills wouldn’t bounce bc of the unexpected delivery. Was told I could pay the bill at my leisure bc of the inconvenience and they took my card...read full review

Feb 2026

Been calling for weeks. No one ever answers the phone I just sit on hold never speaking to a person for 20+ minutes ever time. Neither the corporate number or this location which is suppose to be my local provider picks up. Cant even leave a number for a call back.