Grace Nails & Spa has received mixed reviews from customers. Many appreciate the friendly and patient staff, noting that the nails are well done and the massages are excellent. However, there are significant concerns regarding the quality of service in recent visits. Several customers reported rushed treatments, particularly during pedicures and manicures, which left them feeling dissatisfied. Complaints include incomplete services, such as uncut cuticles and lack of attention to detail, with some technicians seeming more focused on their conversations than on the customers' needs. One reviewer described a specific incident where the technician was rude and dismissive, leading to a disappointing experience. While some customers enjoyed their first visits, others have decided not to return due to the inconsistent quality and perceived unprofessionalism. Overall, Grace Nails & Spa offers a range of services, including manicures, pedicures, waxing, massages, reflexology, eyelash extensions, and facials, but the recent experiences have raised concerns about service consistency.
liz did a beautiful gel extension set for me. amazing attention to detail. made sure everything was how i wanted it. i’m so happy with them!
updated review - not going to remove a star because im still happy with the overall service and with my nails. the male manager seems off to me. all of the nail technicians are very professional, but he gave me an uncomfortable vibe and strange dynamic with the others. Weird while running the desk and pressuring about tipping.
First i choose to do French tips , the girl may was new she did them bad but the manager come to her and she was telling her to change this and this guiding her ! me i was quiet just saying that's okay to don't embarrass-that girls she was nice !!! They ended up did what the manager told her after i finished went to pay before i was taking back my change she was telling me how much tips money you're giving( very rude way). i pay her walk out.
say never go back bit because they are close to my home-- I say forget i about it ! after 2 weeks i went back to remove them!! I swear that she drill my nails till she took my natural nails i need to go to the dermatologist… read full review
I have gone back a cpl times trying to give it a chance because I liked the old owners but I go and spend 100$ on pedicure and it was mediocre at best she rushed just like a regular 35$ pedicure and when I received the 20 minutes massage the man was talking through the whole thing. when I asked for more gentle pressure he used his elbow. he wasn't interested in what I was saying but what he and his friend were saying that's it not going back again tired of mediocre service for top dollar!
836 Post Rd, Darien, CT 06820
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