About Geek Squad
Geek Squad is a renowned tech repair and support service provided by Best Buy, with over 1,100 locations across the country. Their highly skilled agents specialize in a wide range of services, including computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. They are known for their prompt, thorough, and trustworthy service, ensuring customers understand the issue and how to get the most out of their technology. Customers have consistently praised the Geek Squad team, particularly in the Danbury, Connecticut location. Agents like Pascal and Keith have been described as awesome, intelligent, and extremely helpful, guiding customers through the process and ensuring they receive the best possible service and prices. The team is commended for their ability to communicate effectively, without talking over the customer's head, and for their commitment to resolving issues efficiently. In one instance, a customer was pleasantly surprised when the Geek Squad team offered to help them get a heavy printer to their car, demonstrating their exceptional customer service and attention to the needs of their clients, even those who are elderly or physically challenged.
Pascal is the best! In fact everyone I deal with at Geek Squad in Danbury is awesome. They don't talk over your head and make sure you understand what you came in not understanding - they are prompt and thorough and trustworthy. So happy with everyone there - will return!
I have been dealing with Keith at the Danbury Best Buy, and he has been phenomenal. I have ordered all my kitchen appliances and things have gone very smoothly. Keith is exceedingly intelligent and follows through to get the job done. Keith also worked with me to make sure I got the best prices available. I would not hesitate to use Keith for all additional purchases. As a matter of fact, I just ordered a television. One problem with Best Buy is you cannot get anybody on the phone in the store. You must depend on email or an in person visit. They do check their emails, so make to get the email from the person you are dealing with and if it's Keith, you'll always get a reply. I think who you get as a sales person makes a big difference and I was lucky enough to meet Keith and and have his help and expertise with my purchases.
I had a problem with a product that I purchased. I thought I would have to have someone look at it but because it was a printer and an issue where it wouldn't print I was told to just take a new one. I was totally surprised, but they said it could be an issue with a little piece of paper stuck or a sensor problem. Not only did they handle everything beautifully, but offered to get me help getting it to the car. I declined but it was very nice to have the offer since I'm 77 and the printer was rather heavy