Gary Franco's Plumbing is a responsive and helpful business known for their friendly service and reasonable pricing. They provided same-day repair for a kitchen emergency, promptly diagnosing and fixing the issue at a fair price. Their honest and transparent approach is appreciated by customers, who have praised their ability to provide quality work in a timely manner.
Words cannot express how grateful my family and I are for Gary Franco and his team. On my drive home from work on a Friday night—right before one of the coldest nights we’ve had in years—I got a call from my wife saying our heat had gone out. I immediately pulled up Google and started calling every company advertising emergency service. After leaving message after message, I finally reached a company that wasn’t familiar with my equipment but highly recommended Gary. Feeling pretty discouraged at that point, I called the number—and was relieved to reach an actual person who listened with empathy, gathered the details, and relayed everything to Gary. Despite being at a family game, Gary came out that night, diagnosed the issue, and gave us guidance on how to keep our pipes from freezing overnight. Early the next morning, I received an update that the needed part had been found. Within an hour, a team arrived and repaired the system. Given the forecast—temperatures staying below freezing for the next 10 days, 10–20 inches of snow across the region, and nearly 200 million people under a winter storm warning—there could not have been a worse time to lose heat. Gary and his team had never met us before, yet they treated us like family from the moment we called. It goes without saying that we will be customers for life. Thank you again to Gary and his entire team. They have earned our highest recommendations and saved our house.
We were in a bind when our hot water heater went. Called a bunch of places who laughed at us bc it was Friday afternoon. Within 30 minutes a technician was at our home! I would recommend 100 times over!!
Huge shout out to these guys for solving our laundry issue. Wish we called them first!! For less than half the price we paid another company to not fix the issue, these guys came by - gave us an estimate - got us in the books - and completed the job is less than 72 hours even after we said there was no imminent rush. Definitely recommend!! Thanks, guys!!!