Not a 'care' provider. Incompetent front desk. Checked in, was told to wait outside. Gave them a number to call. Waited 2 hours to find out they gave up. No care was given, told to wait longer. They made it seem like it was my fault they called the wrong number, claimed they looked for us 'twice', made it seem like we were hiding. If looking out the window indicates a search then maybe better standards should be applied, like walk the 20 feet left and then back....makes it look like a search. Went to Pagosa Medical Center E.R. instead....and who would of thought it would be, by far, better care.
Marshall Duran
Jan 2026
I came in with a painful gout attack and was taken care of immediately. The staff was incredibly skilled, professional, and genuinely caring. They made me feel comfortable and reassured the entire time—I truly felt like I was in the best hands. I was in and out in under an hour, which was amazing! I can’t recommend this place highly enough
Marie Sell
Jun 2025
Even if your life depends on it, drive the extra block to the hospital. I have never been treated so poorly in my life at a medical office. The X-ray technician ridiculed me for not knowing how I injured myself to cause pain and swelling. The medical assistant pretty much called me a liar in front of the entire waiting room when she accused me of lying about going to a specialist and his diagnosis. I had to tell her to call his office and get the paperwork. The doctors didn't listen and would constantly give me a rushed diagnosis only spending a few minutes in the room with me. I was grossly overprescribed antibiotics and I'm still trying to recover from the damage that caused 2 years later. They questioned why I kept coming back in and made a rude remark about not being able to prescribe any more antibiotics like I was a junkie looking for a fix. And as someone previously certified by OSHA in sterilizing medical offices and cleaning up after surgeries, I am disgusted by the condition of their exam rooms. Tears in the exam tables mean the area can't be sanitized if they ever even bother. Your health and quality of life literally depend on a good doctor, stay away from this office.
trisha blankenship
Mar 2025
Even when they are super busy, they are cordial and they get you in fast! They also are adept at ascertaining tricky symptoms by diligent scrutiny of the patient and their history. Love them!
Marty Crabdree
Sep 2024
From the front desk ( those girls are wonderful) to all the staff -have only received high end service. They are an asset to our community
Travel Gal
Apr 2024
Went in with a friend who had some questions about his recent treatment here. The woman working at the front desk was very kind and answered all of our questions. She was helpful, and when she didn't know the answer, she asked the other woman working in the office who did have an answer.
My friend has been happy with the treatment he has received here.
Baylie De La Rosa
Jan 2024
Fantastic staff! They were efficient, kind, and caring!
Tiffany DeGregorio
Jan 2024
Quick and friendly service! Thank you Pagosa Urgent Care!
Jeb Wild
Nov 2023
Riley was sweet and helpful. Dr Joy Norris is incredible and amazing…They did an amazing job with stitching me up. Awesome place…
JDuB spark
Nov 2023
Staff was so helpful and polite. They got me in and out, on my way.
ewg_ weaz3L
Not a 'care' provider. Incompetent front desk. Checked in, was told to wait outside. Gave them a number to call. Waited 2 hours to find out they gave up.
No care was given, told to wait longer. They made it seem like it was my fault they called the wrong number, claimed they looked for us 'twice', made it seem like we were hiding. If looking out the window indicates a search then maybe better standards should be applied, like walk the 20 feet left and then back....makes it look like a search. Went to Pagosa Medical Center E.R. instead....and who would of thought it would be, by far, better care.
Marshall Duran
I came in with a painful gout attack and was taken care of immediately. The staff was incredibly skilled, professional, and genuinely caring. They made me feel comfortable and reassured the entire time—I truly felt like I was in the best hands. I was in and out in under an hour, which was amazing! I can’t recommend this place highly enough
Marie Sell
Even if your life depends on it, drive the extra block to the hospital. I have never been treated so poorly in my life at a medical office. The X-ray technician ridiculed me for not knowing how I injured myself to cause pain and swelling. The medical assistant pretty much called me a liar in front of the entire waiting room when she accused me of lying about going to a specialist and his diagnosis. I had to tell her to call his office and get the paperwork. The doctors didn't listen and would constantly give me a rushed diagnosis only spending a few minutes in the room with me. I was grossly overprescribed antibiotics and I'm still trying to recover from the damage that caused 2 years later. They questioned why I kept coming back in and made a rude remark about not being able to prescribe any more antibiotics like I was a junkie looking for a fix. And as someone previously certified by OSHA in sterilizing medical offices and cleaning up after surgeries, I am disgusted by the condition of their exam rooms. Tears in the exam tables mean the area can't be sanitized if they ever even bother. Your health and quality of life literally depend on a good doctor, stay away from this office.
trisha blankenship
Even when they are super busy, they are cordial and they get you in fast! They also are adept at ascertaining tricky symptoms by diligent scrutiny of the patient and their history. Love them!
Marty Crabdree
From the front desk ( those girls are wonderful) to all the staff -have only received high end service. They are an asset to our community
Travel Gal
Went in with a friend who had some questions about his recent treatment here. The woman working at the front desk was very kind and answered all of our questions. She was helpful, and when she didn't know the answer, she asked the other woman working in the office who did have an answer.
My friend has been happy with the treatment he has received here.
Baylie De La Rosa
Fantastic staff! They were efficient, kind, and caring!
Tiffany DeGregorio
Quick and friendly service! Thank you Pagosa Urgent Care!
Jeb Wild
Riley was sweet and helpful. Dr Joy Norris is incredible and amazing…They did an amazing job with stitching me up. Awesome place…
JDuB spark
Staff was so helpful and polite. They got me in and out, on my way.