Don’t go here if you’re on Medicaid. The doctor doesn’t address your concerns and it’s $80 for them to even give you a paper with your needed prescription.
wolverville
Feb 2026
Share interest for RLE surgery online. Call center called back made appt for 915. Office called back and switched it to 215. Tried to have office resend pre appt paperwork. Arrived, sat in waiting area, was asked which dr I would like to see two days from now. Sat about 8 min total before they brought me other side. Technician was very unfriendly and did not seem well trained and told me they could not only not do the type of surgery I thought I was there for, but that I should show up to my appt on time. This place is a hot mess. Save your time and find a local place without a call center and staff that are professional.
Kathy Lechleidner
Nov 2025
Dr. Smith and all his caregivers are the greatest! I can see better than I ever have my whole life, and they have given me a new life with their care and knowledge. God bless them all.
Jo Moinat
Nov 2025
The best staff, doctor and care I could possibly ask for. This man saved me from going blind!!
Frances Frye
Oct 2025
My experience was excellant! The health care given by Dr.Randall Smith and his whole medical and office staff is superb!
Nate Perkins
Oct 2025
Had LASIK surgery with Dr Smith and Chris (tech). The procedure was exactly as described and my recovery has gone exactly as expected - which is to say, very well. The doctor and team were meticulous and the follow-up has been great. I would highly recommend this place to anyone considering LASIK.
Sandi E. Johnson
Sep 2025
Called left a message last week, no return call. Called back today and was told Andrea told me she could not return calls because she is too busy. I asked to speak to a supervisor and she is the only person in the office?! My perscriptions are inaccurate and no one to talk to. Poor business practice - we will be looking elsewhere.
Patty L.
Jun 2025
I posted this review on Google, and sharing here as well. Great doctors, horrible management. I'd leave zero stars if that was possible. In summary, the practice is BADLY managed. It has excellent docs IF and WHEN you can get an appointment to see one. The existing docs are tied up in more financially lucrative surgeries rather than maintaining a balance between surgery and eye exams for patients, despite having four locations in northern Colorado. I read the reviews and the management responds to bad reviews by leaving a note and asking reviewers to call the main phone number, which I am guessing is pretty useless but makes them look responsive to negative reviews. My family of five has been patients of this practice for over 20 years. However, the ability to schedule actual eye appointments in the past two years has gone down to almost zero. I had been seeing Dr. Mayer after my cataract surgery in 2021 and 2022, but last year, I experienced the beginnings of a macular hole in my right eye and could not get an appointment with him within six months. I was referred to a retinal specialist, Dr. Korotkin, who said my macular issue wasn't severe enough (October 2024) and dismissed me when I said I needed a new eyeglass prescription because "he didn't do that", like it was beneath him to spend another minute or two addressing or even empathizing with my concerns. I wasn't able to get an eye appointment with Dr. Mayer until March 2025 (they tried to put me off until May), and he immediately noticed that I actually had a severe macular hole. I then scheduled a visit with Dr. Gange (never going back to Korotkin), who I was able to see within a week, and had eye surgery within a week. Dr. Mayer suggested that I schedule an eye exam with whomever was available, so as I still needed a new pair of eyeglasses, I scheduled an eye exam with Dr. Poznic for August. I got a voicemail on Tuesday June 10th that he was not available that day but there were plenty of appointments the following week. I called later in the afternoon and the earliest I could get in would be October. So despite having 23 doctors on staff, there is not a single doctor who could give an eye exam at any of the four locations before October. I tried to leave voicemail for the person who canceled my appointment, but her voicemail said it might take five days for her to return my call, and directed me to NOT call back and leave multiple voicemails. It's unconscionable to cancel existing appointments and not immediately reschedule, then follow up with the patients who lost their spots. They should be prioritized on a waitlist, but none was available. In short, I have a follow-up for my macular hole repair in July but I will not be returning to the practice for any other services.
Maddy Shefferd
Feb 2025
Best eye care place in town! All of the doctors here are super nice and accepting! I will miss Dr. Kelly Crews, but will continue my eye care here!
Bill Franz
Feb 2025
I had cataract surgery and laser treatment for my astigmatism 2 years ago and have had nothing but problems since. I have been very disappointed with the outcomes, but more so with the follow-up visits and their doctor's post exam conversations. I have been back several times with various issues, then shuffled to one of their retina specialists. My last visit with a General Ophthalmologist was with Dr. Cecil, who actually took some time to address my concerns. After her examination, she referred me to Dr. Korotkin to have my retinas checked because of the floaters I have, and she thought she saw something he should see. He played them down stating if they are not an impairment, just ignore them. Hard to do at times. He was very short with my concerns and offered nothing procedurally to address them. Most recently, I experienced double vision on my left eye which was a new symptom, and it concerned me very much. Dr. Cecil said everything was fine but that I should go back to Koraktin and have my retinas checked again because she thought there was something he should look at. I just returned home from my exam, and I have never been so insulted by a physician in my life. He started off by saying their computers were down, so he hadn’t looked at any of my charts, so he pulled them up on his phone. Computers down? Doubtful. He did his hurried exam, and said eyes looked fine. I had some specific questions for him about my symptoms and tried to explain what I was experiencing, along with some general questions. But when I started to ask questions, he would rudely interrupt me and not allow me to finish the question. One question he should easily be able to answer but his response was “I am a retina specialist.” Aside from looking in my eyes which took about 1 minute and less than 5 minutes with me as I tried to ask questions, he hurried out to his next patient with absolutely NO interest in my concerns about my vision. Very disrespectful. The man appears to have no empathy what so ever.
Rachel Pace
Don’t go here if you’re on Medicaid. The doctor doesn’t address your concerns and it’s $80 for them to even give you a paper with your needed prescription.
wolverville
Share interest for RLE surgery online. Call center called back made appt for 915. Office called back and switched it to 215. Tried to have office resend pre appt paperwork. Arrived, sat in waiting area, was asked which dr I would like to see two days from now. Sat about 8 min total before they brought me other side. Technician was very unfriendly and did not seem well trained and told me they could not only not do the type of surgery I thought I was there for, but that I should show up to my appt on time. This place is a hot mess. Save your time and find a local place without a call center and staff that are professional.
Kathy Lechleidner
Dr. Smith and all his caregivers are the greatest! I can see better than I ever have my whole life, and they have given me a new life with their care and knowledge. God bless them all.
Jo Moinat
The best staff, doctor and care I could possibly ask for. This man saved me from going blind!!
Frances Frye
My experience was excellant! The health care given by Dr.Randall Smith and his whole medical and office staff is superb!
Nate Perkins
Had LASIK surgery with Dr Smith and Chris (tech). The procedure was exactly as described and my recovery has gone exactly as expected - which is to say, very well. The doctor and team were meticulous and the follow-up has been great. I would highly recommend this place to anyone considering LASIK.
Sandi E. Johnson
Called left a message last week, no return call. Called back today and was told Andrea told me she could not return calls because she is too busy. I asked to speak to a supervisor and she is the only person in the office?! My perscriptions are inaccurate and no one to talk to. Poor business practice - we will be looking elsewhere.
Patty L.
I posted this review on Google, and sharing here as well. Great doctors, horrible management. I'd leave zero stars if that was possible. In summary, the practice is BADLY managed. It has excellent docs IF and WHEN you can get an appointment to see one. The existing docs are tied up in more financially lucrative surgeries rather than maintaining a balance between surgery and eye exams for patients, despite having four locations in northern Colorado. I read the reviews and the management responds to bad reviews by leaving a note and asking reviewers to call the main phone number, which I am guessing is pretty useless but makes them look responsive to negative reviews. My family of five has been patients of this practice for over 20 years. However, the ability to schedule actual eye appointments in the past two years has gone down to almost zero. I had been seeing Dr. Mayer after my cataract surgery in 2021 and 2022, but last year, I experienced the beginnings of a macular hole in my right eye and could not get an appointment with him within six months. I was referred to a retinal specialist, Dr. Korotkin, who said my macular issue wasn't severe enough (October 2024) and dismissed me when I said I needed a new eyeglass prescription because "he didn't do that", like it was beneath him to spend another minute or two addressing or even empathizing with my concerns. I wasn't able to get an eye appointment with Dr. Mayer until March 2025 (they tried to put me off until May), and he immediately noticed that I actually had a severe macular hole. I then scheduled a visit with Dr. Gange (never going back to Korotkin), who I was able to see within a week, and had eye surgery within a week. Dr. Mayer suggested that I schedule an eye exam with whomever was available, so as I still needed a new pair of eyeglasses, I scheduled an eye exam with Dr. Poznic for August. I got a voicemail on Tuesday June 10th that he was not available that day but there were plenty of appointments the following week. I called later in the afternoon and the earliest I could get in would be October. So despite having 23 doctors on staff, there is not a single doctor who could give an eye exam at any of the four locations before October. I tried to leave voicemail for the person who canceled my appointment, but her voicemail said it might take five days for her to return my call, and directed me to NOT call back and leave multiple voicemails. It's unconscionable to cancel existing appointments and not immediately reschedule, then follow up with the patients who lost their spots. They should be prioritized on a waitlist, but none was available. In short, I have a follow-up for my macular hole repair in July but I will not be returning to the practice for any other services.
Maddy Shefferd
Best eye care place in town! All of the doctors here are super nice and accepting! I will miss Dr. Kelly Crews, but will continue my eye care here!
Bill Franz
I had cataract surgery and laser treatment for my astigmatism 2 years ago and have had nothing but problems since. I have been very disappointed with the outcomes, but more so with the follow-up visits and their doctor's post exam conversations. I have been back several times with various issues, then shuffled to one of their retina specialists. My last visit with a General Ophthalmologist was with Dr. Cecil, who actually took some time to address my concerns. After her examination, she referred me to Dr. Korotkin to have my retinas checked because of the floaters I have, and she thought she saw something he should see. He played them down stating if they are not an impairment, just ignore them. Hard to do at times. He was very short with my concerns and offered nothing procedurally to address them. Most recently, I experienced double vision on my left eye which was a new symptom, and it concerned me very much. Dr. Cecil said everything was fine but that I should go back to Koraktin and have my retinas checked again because she thought there was something he should look at. I just returned home from my exam, and I have never been so insulted by a physician in my life. He started off by saying their computers were down, so he hadn’t looked at any of my charts, so he pulled them up on his phone. Computers down? Doubtful. He did his hurried exam, and said eyes looked fine. I had some specific questions for him about my symptoms and tried to explain what I was experiencing, along with some general questions. But when I started to ask questions, he would rudely interrupt me and not allow me to finish the question. One question he should easily be able to answer but his response was “I am a retina specialist.” Aside from looking in my eyes which took about 1 minute and less than 5 minutes with me as I tried to ask questions, he hurried out to his next patient with absolutely NO interest in my concerns about my vision. Very disrespectful. The man appears to have no empathy what so ever.