Very unprofessional. Doctor Killermann did not call on appointment time. Compass health said that he would call, but didn't know what time. Asked for supervisor to call. Never got a call. It's been a month and I missed a call from Compass today that left a message that she would call me back. 10PM and going to bed with no call.
September 2023
Short version: got me in quick, unclear how to schedule appointments, minimum 20min hold time to speak with anyone.Long version: I was hopeful after my first call looking for medication management when they had me booked for intake within 2wks of my call, but it all went downhill from there.For whatever reason their call only rang twice before going to voicemail so I had to call the generic customer service line based in FL. It took about 25 minutes on hold before I could explain I wasn't a no-show and request a callback. A PA did reach out later that day and was able to prescribe medication and set up a follow-up appointment.I never got that call for a follow-up.... read full review
June 2023
Can't get anyone to call for appointments.negative
Very unprofessional. Doctor Killermann did not call on appointment time. Compass health said that he would call, but didn't know what time. Asked for supervisor to call. Never got a call. It's been a month and I missed a call from Compass today that left a message that she would call me back. 10PM and going to bed with no call.
Short version: got me in quick, unclear how to schedule appointments, minimum 20min hold time to speak with anyone.Long version: I was hopeful after my first call looking for medication management when they had me booked for intake within 2wks of my call, but it all went downhill from there.For whatever reason their call only rang twice before going to voicemail so I had to call the generic customer service line based in FL. It took about 25 minutes on hold before I could explain I wasn't a no-show and request a callback. A PA did reach out later that day and was able to prescribe medication and set up a follow-up appointment.I never got that call for a follow-up.... read full review
Can't get anyone to call for appointments.negative