Family Pet Hospital
“I called the previous day and was able to schedule an appointment for the following morning. I arrived two minutes late, and no one made me feel uncomfortable or rushed. Libby was weighed and brought back promptly. The technician gathered initial information about our concern, and Dr. Cross came in within a few minutes.<br><br>Dr. Cross was professional, knowledgeable, and thoughtful in her communication. We proceeded with radiographs, and sedation was discussed as I expected. Pricing was clearly reviewed, and although I was comfortable with sedation, the team decided to attempt the radiographs without it first. Libby came back looking like a queen, and they told me she was incredibly cooperative—which significantly reduced the cost.<br><br>Throughout the visit, I genuinely felt like Family Pet Hospital treated us as long-term patients, not revenue producers. The radiographs received a full orthopedic review, and Dr. Cross clearly explained the findings and provided written notes so I could fully understand the results.<br><br>We’ll be returning to Family Pet Hospital soon for Libby’s spay and baby tooth extraction. I’m very grateful for the care, transparency, and respect shown to both of us.”
