About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering a vast selection of over 25,000 products from 500 brands, including Tarte, Fenty, and CHANEL, as well as exclusive lines like Kylie Cosmetics and Olaplex. Customers appreciate the range of services available at The Salon, which includes hair, skin, makeup, and brow services, with options for both appointments and walk-ins. Many have enjoyed their experiences, such as a mother and daughter who had a fun New Year's Eve makeup session, receiving age-appropriate guidance and learning blending techniques. Another customer praised the exceptional service provided by a knowledgeable associate, who offered positive assistance throughout their visit. Some reviews highlight excellent customer service, with staff like Britney and Brittany being patient, helpful, and very knowledgeable about makeup routines and products. However, there are concerns about staffing levels, with some customers experiencing long wait times for help, especially during busy periods. One reviewer mentioned an awkward moment caused by an employee who interrupted a return process to discuss another customer's return, which felt rude and unnecessary. Another tip shared was that cashiers should mention when points can be used against a purchase. Despite these issues, Ulta Beauty remains a popular destination for beauty enthusiasts looking for a wide variety of products and services.
The woman who assisted me (Marilyn, on Sunday 3/30) with my return did a wonderful job—she was professional and efficient. However, I was disappointed by the older lady who interrupted the process to discuss someone else’s return with her. It felt rude and unnecessary, especially since the conversation could have waited. I even mentioned to her that the cashier was doing a great job and suggested she be patient. The whole situation created an awkward atmosphere.
I would also like to add - if the cashier checking you out see’s that there are points to use against your purchase, to mention it.
Britney is amazing!! She helped me find an entire makeup routine and put me on to some of the best products for my skin! I appreciate her being so patient and helpful with answering my questions. I love my new routine because of her! This is the 1st time I’ve completely satisfied with every product I bought! Thanks Britney! 🫶🏾
Britany helped me so much today, she spent hours making sure I got all the right products for my skin type and shade and helped me try on makeup. She was super kind and very fun to work with. She’s good at what she does and very knowledgeable. She answered all my questions and helped me get all the makeup I needed. Definitely would recommend!