What a disaster! Where to start. We signed up with them well in advance of tax season. I should have known we were in for trouble when the very first communication I got from them before tax season started was essentially a mass email saying "if we pissed you off enough from last tax season that you don't intend to have us do your returns this year, let us know". But we didn't leave at that point, because we are new to the area and didn't relish finding a new CPA at the last moment. We should have.We met their deadlines for submitting our tax info in order to get filed on time. However, as April 15 approached, we were told we'd need an extension. I wasn't happy about that and registered my annoyance. Gina responded with a threat to drop us as a client. By email. No phone call. So I called her and talked it out.All this is on top of several mass email communications that berated clients for treating her staff so poorly. I've truly never seen a service business that has so much antipathy for their clients.Gina never made an effort to forge a relationship with us. In our first meeting, she spent more time looking at her iPad, which she was using to take notes, than she spent giving us eye contact and interacting directly with us. She relies on tech for everything, even when it's more difficult to use than not using it. If it made her firm more productive, I'd say "go for it". But clearly it hasn't. It's just a way to avoid direct contact with the clients she appears to dislike so much.The punchline to our 2022 tax return work? They finished and filed our returns in AUGUST! They had our info since their deadline in early March. That's FIVE MONTHS it took them to prepare and file our returns. Needless to say, we'll be going to another CPA from here forward. I can't stress enough what a bad experience this had been. Preparing tax returns is the least I expect from a CPA. The professionalism, respect, courtesy, customer service, and timely responsiveness to our business is what makes a firm more than just a commodity tax preparer. STL is NOT that firm. Find a different firm.
LeeAnna Perry
Sep 2023
We've been using STL Accounting since their inception and have always had a positive experience. Gina works overtime and pours her heart and soul into the firm.
Gale Foster
Feb 2023
I would give no stars if I could. Been with them for a few years very difficult to talk to our CPA, Stranger if needed. Got a notice he was stepping down from clients saying another person taking over then got an email they were going to charge me $1170 for a very basic return and past fees were around $270!! This company has let their ego override their common sense…..beware they evidently don’t want just the average American clients! Shame on the way you have handled this and your timing!!!
Cindy Orr
Oct 2022
Our corporation used Stranger Tallman and Lautz for years. We had a different accountant at the beginning until Steve took over our account. We recently moved our business to another firm as we couldn’t get answers to questions, emails and faxes went unanswered, and I kept getting certified letters from the IRS and was told they’d be taken care of. They weren’t. We ended up paying thousands of dollars in penalties and interest.I cannot, in good conscience, recommend this firm even though I hear good things about one of the other principles.
Cindy O.
Oct 2022
Our corporation used Stranger Tallman and Lautz for years. We had a different accountant at the beginning until Steve took over our account. We recently moved our business to another firm as we couldn't answers to questions, emails and faxes went unanswered, and I kept getting certified letters from the IRS and was told they'd be taken care. They weren't. We ended up paying thousands of dollars in penalties and interest. I cannot, in good conscience, recommend this firm even though I hear good things about one of the other principles.
Tyler F.
May 2022
So so disappointed. I spent $300 (a large amount of money for me at the time) in order to investigate/get back stimulus money I believed I had not received--based on the recommendations of the tax team. They were evasive and frankly rude when I had calls with them, making excuses for poor behavior due the IRS. I will never use them again.
Rhonda B
May 2020
Steve Stranger has been our CPA for 6 or 7 years and we've been very pleased with him, as well as the entire STLA office and staff. They have met every deadline on time, and have given us excellent service in many different areas of our business, and also our personal taxes and issues. We highly recommend their services!
Donna Scott
May 2020
Steve Stranger has been preparing my taxes for about 20 years and has been the financial manager for two organizations that I worked with. He is unquestionable the most ethical and knowledgeable financial professional I have known. His commitment to his clients is why we have such a high level of trust in him.
Nona Kelley Carver
May 2020
We have been very pleased with the service received from Steve Stranger and the staff he works with. He has served our accounting needs for many years. Sincerely, Alfred & Nona Carver
Irwin Stewart
May 2020
I have been very pleased with Stranger, Tallman and Lautz, my taxes get completed with the minimum of fuss and are always accurate.
Carol Peter
What a disaster! Where to start. We signed up with them well in advance of tax season. I should have known we were in for trouble when the very first communication I got from them before tax season started was essentially a mass email saying "if we pissed you off enough from last tax season that you don't intend to have us do your returns this year, let us know". But we didn't leave at that point, because we are new to the area and didn't relish finding a new CPA at the last moment. We should have.We met their deadlines for submitting our tax info in order to get filed on time. However, as April 15 approached, we were told we'd need an extension. I wasn't happy about that and registered my annoyance. Gina responded with a threat to drop us as a client. By email. No phone call. So I called her and talked it out.All this is on top of several mass email communications that berated clients for treating her staff so poorly. I've truly never seen a service business that has so much antipathy for their clients.Gina never made an effort to forge a relationship with us. In our first meeting, she spent more time looking at her iPad, which she was using to take notes, than she spent giving us eye contact and interacting directly with us. She relies on tech for everything, even when it's more difficult to use than not using it. If it made her firm more productive, I'd say "go for it". But clearly it hasn't. It's just a way to avoid direct contact with the clients she appears to dislike so much.The punchline to our 2022 tax return work? They finished and filed our returns in AUGUST! They had our info since their deadline in early March. That's FIVE MONTHS it took them to prepare and file our returns. Needless to say, we'll be going to another CPA from here forward. I can't stress enough what a bad experience this had been. Preparing tax returns is the least I expect from a CPA. The professionalism, respect, courtesy, customer service, and timely responsiveness to our business is what makes a firm more than just a commodity tax preparer. STL is NOT that firm. Find a different firm.
LeeAnna Perry
We've been using STL Accounting since their inception and have always had a positive experience. Gina works overtime and pours her heart and soul into the firm.
Gale Foster
I would give no stars if I could. Been with them for a few years very difficult to talk to our CPA, Stranger if needed. Got a notice he was stepping down from clients saying another person taking over then got an email they were going to charge me $1170 for a very basic return and past fees were around $270!! This company has let their ego override their common sense…..beware they evidently don’t want just the average American clients! Shame on the way you have handled this and your timing!!!
Cindy Orr
Our corporation used Stranger Tallman and Lautz for years. We had a different accountant at the beginning until Steve took over our account. We recently moved our business to another firm as we couldn’t get answers to questions, emails and faxes went unanswered, and I kept getting certified letters from the IRS and was told they’d be taken care of. They weren’t. We ended up paying thousands of dollars in penalties and interest.I cannot, in good conscience, recommend this firm even though I hear good things about one of the other principles.
Cindy O.
Our corporation used Stranger Tallman and Lautz for years. We had a different accountant at the beginning until Steve took over our account. We recently moved our business to another firm as we couldn't answers to questions, emails and faxes went unanswered, and I kept getting certified letters from the IRS and was told they'd be taken care. They weren't. We ended up paying thousands of dollars in penalties and interest. I cannot, in good conscience, recommend this firm even though I hear good things about one of the other principles.
Tyler F.
So so disappointed. I spent $300 (a large amount of money for me at the time) in order to investigate/get back stimulus money I believed I had not received--based on the recommendations of the tax team. They were evasive and frankly rude when I had calls with them, making excuses for poor behavior due the IRS. I will never use them again.
Rhonda B
Steve Stranger has been our CPA for 6 or 7 years and we've been very pleased with him, as well as the entire STLA office and staff. They have met every deadline on time, and have given us excellent service in many different areas of our business, and also our personal taxes and issues. We highly recommend their services!
Donna Scott
Steve Stranger has been preparing my taxes for about 20 years and has been the financial manager for two organizations that I worked with. He is unquestionable the most ethical and knowledgeable financial professional I have known. His commitment to his clients is why we have such a high level of trust in him.
Nona Kelley Carver
We have been very pleased with the service received from Steve Stranger and the staff he works with. He has served our accounting needs for many years. Sincerely, Alfred & Nona Carver
Irwin Stewart
I have been very pleased with Stranger, Tallman and Lautz, my taxes get completed with the minimum of fuss and are always accurate.