Carpet Exchange, founded in 1987, is the 5th largest specialty floor covering retailer in the nation, with 17 stores in Colorado and southern Wyoming. Customers consistently praise the store for its impressive selection of flooring options, including carpet, tile, hardwood, laminate, and luxury vinyl, as well as granite and quartz countertops. Reviews highlight the exceptional customer service, with staff members like Gwen being noted for their knowledge and friendliness.
Clients appreciate the attention to detail during installations, particularly praising installers for their professionalism and skill. While some customers have faced challenges with installations, they have noted that the customer service department is proactive in addressing concerns and trying to make things right. Many customers report smooth experiences with the installation process, although some have had issues with carpet wrinkling and bumps. Overall, Carpet Exchange is recognized for exceeding customer expectations and providing reliable products, such as the Shaw Carpet Pet Perfect line. The business is committed to quality service and has gained a loyal customer base that values their dedication to customer satisfaction, with many clients recommending the store for its great selection and knowledgeable staff.
