About Carpet Exchange
Carpet Exchange, founded in 1987, is the 5th largest specialty floor covering retailer in the nation, with 17 stores in Colorado and southern Wyoming. Customers consistently praise the store for its impressive selection of flooring options, including carpet, tile, hardwood, laminate, and luxury vinyl, as well as granite and quartz countertops. Reviews highlight the exceptional customer service, with staff members like Gwen being noted for their knowledge and friendliness. Clients appreciate the attention to detail during installations, particularly praising installers for their professionalism and skill. While some customers have faced challenges with installations, they have noted that the customer service department is proactive in addressing concerns and trying to make things right. Many customers report smooth experiences with the installation process, although some have had issues with carpet wrinkling and bumps. Overall, Carpet Exchange is recognized for exceeding customer expectations and providing reliable products, such as the Shaw Carpet Pet Perfect line. The business is committed to quality service and has gained a loyal customer base that values their dedication to customer satisfaction, with many clients recommending the store for its great selection and knowledgeable staff.
Kalani at Carpet Exchange (Fort Collins) assisted us in getting our countertop. Coming in three or four times bringing in our flooring and cabinet samples and trying to get everything matched up together. We finally came to the conclusion to use Calacatta Safyra.
Their prices included installation. They were even a lot lower than both Home Depot and Lowe’s
The installation company they use is Stoneworks in Loveland. We went down there to see what quartz slabs they had available and we were able to pick one out to use for our bathroom vanity countertop.
We were told by Carpet Exchange that Installation would be 2 to 3 weeks. Which I thought was very reasonable.
To...read full review
We’ve worked with Erik at Carpet Exchange in Fort Collins for several years across multiple properties, including countertops, LVP, and carpet installations. He is extremely knowledgeable and consistently provides thoughtful guidance on product selection based on budget and project goals. His communication is timely, and installations are always completed as promised, with quick follow through for any leftover items. Highly recommended.
We are completely satisfied with our experience at Carpet Exchange. From start to finish, this company exceeded our expectations in every way.
The price was fantastic, we received excellent value for our investment without compromising on quality. The carpet itself is beautiful and high-quality, and the pad underneath is equally impressive, providing the perfect foundation for years of comfort and durability.
What truly set Carpet Exchange apart was the installation team led by Jesus and his crew. They went over and above to ensure the job was done right. Their attention to detail, professionalism, and willingness to go the extra mile made the entire process...read full review