About UCHealth Outpatient Infusion Therapy - Cherry Creek
UCHealth Outpatient Infusion Therapy - Cherry Creek is a dedicated and professional healthcare facility that prioritizes customer service. The front office team, led by Ashley Gomez and Jamie Green, welcomes patients with exceptional care. The audiology department, staffed by professionals like Stacy Kolb, has been providing top-notch service for over 50 years. The infusion therapy team is also highly praised, with nurses who are "amazing and so sweet" making the chemo experience as easy and comfortable as possible. The facility offers private chemo rooms with amenities like TVs and comfortable seating. Additionally, the valet service and willingness to accommodate schedule changes demonstrate a commitment to patient convenience. Overall, UCHealth Outpatient Infusion Therapy - Cherry Creek is a trustworthy and reliable choice for medical care.
Finally got referral for neck pain. Got appointment. The I got a letter telling me there 'could be' a $121.25 'facility fee'. Because I need to chip in to pay the janitorial and cafeteria workers, security & IT workers. From my already overextended SS check. Could not find out if it was covered....insurance company United Healthcare just couldn't figure it out. On chat & online for 1 1/2 hours. Tried for 3 days. Finally cancelled the appointment. They want me to walk in blind basically not knowing how much I could owe. Nope, already have 2-$90 & 1-$15 co-pay hanging over my head.
I want to shout out to the UC Health Audiology personnel as they are just dedicated and Stacy Kolb is just a true professional. Also, the front office desk has the best two that I've ever seen. Ashley Gomez and Jamie Green are just amazing at how they make each and every patient feel so welcome. I have been a patient with the audiology department since 1964 and I appreciate how the Cherry Creek office is a very dedicated one.
This place definitely gets a gold star for customer service!!! I was scheduled for what I thought was a bone density exam but the technician was walking me to the lab for bloodwork. I asked I thought this was a bone density exam. After back and forth about the appointment the technician looked up my order and sure enough I was booked in the wrong section. She then proceeded to tell me that they normally don't take walk ins but I can ask. So the technician walked me to the correct office and sure enough I received the same canned statement. I then said I took the day off for this is there a way i can get in? The clerk went to the back and asked a technician and sure enough she said I can get fit in. All in all the procedure took about10 minutes. Way less time than to drive to the appointment and the hassle of figuring it out but it's done and all came out well. And I can't forget to mention about the great valet service I received as well. Top notch!!!