Dr. K is great and so kind. We switched from Shady Grove after our first cycle failed. Had a horrible experience there so we wanted to switch to CCRM in hopes for better outcomes. So glad we did. Our second cycle (1st with CCRM) was a success! I feel as though CCRM is more personable, empathetic, and it’s less chaotic. The salve app is convenient and someone is always there to respond back quickly and answer any questions.
Lindsey Wright (lucyfreedom)
Dec 2025
This was a terrible experience for me. First there was the non-stop emails and calls about forms that needed to be filled out beginning 3 weeks prior to my consultation. Then after filling out 13 pages of documents I received 12 more forms I was told at first weren’t necessary prior to my appointment. Then I was told 3 days before I had to fill them out or face a $200 rescheduling fee. Finally there was my actual consultation which felt demeaning and like a waste of time. There was little to no compassion. Everything my OBGYN and PCP had told me was discredited with no explanation. Ultimately I had the door slammed in my face.
Katie Kosyan
Dec 2025
WE LOVE CCRM! Thank you for working so hard to get our baby girl here. Dr Barton is great (very no nonsense but we were looking for a doctor, not a therapist) and the nurses are angels (they cried with us, celebrated with us, and were so supportive and helpful).
We had a great experience. Well, a horrible experience and journey made better because we knew we were in the best hands.
Thank you for everything you do.
A. Castle
Dec 2025
Like many others who have left poor reviews we have experienced communication and billing issues throughout the process. One day I had to rush to the specialty pharmacy to get additional medications on a Sunday because they were not ordered in time (these are time sensitive injections). We were forced to prepay for most of the billing only to mistakenly be billed for many of the procedures we already paid for again. You will not be speaking to the same nurse consistently and often they do not know what the other nurse said before and on occasion we got conflicting directions on what to do. We even got the wrong directions for how to prepare for the extraction procedure and luckily remember another nurse had told us the opposite and had to correct the nurse and have her confirm she gave us the wrong directions with the doctor.
They are clearly a high volume practice with little concern for the patient’s experience given these same type of reviews are consistently being left and nothing is changing for patients.
It has been so stressful dealing with all of this on top of IVF already being a difficult process. My wife has been brought to tears multiple times not because of the IVF treatment itself but the added stress of surprise/inaccurate bills, wrong or conflicting directions, missing directions, etc.
We spoke to the practice manager once about these issues and nothing changed. If we could do it all over we would definitely go with another clinic.
Kellie Bruellisauer
Nov 2025
My new patient provider Katherine was get thorough with everything!!! She made sure to explain in more detail if I was confused!
Bridget Shepard
Nov 2025
It was informative and to the point. She was compassionate but also gave me the reality of the situation.
Melanie Mann
Oct 2025
I’ve been trying to schedule an appointment for a fertility consult and I cant seem to reach anyone who can even help me with that. I looked into becoming an egg donor with them when I was younger so they already have me in their system as a patient and they’re making me pay extra fees to be reestablished as a patient when I’ve never actually been a patient before and they can’t answer my questions about how or even if insurance will be billed so I have no idea how much they’re going to charge to my account. I had to call 4 times just to get someone to talk to me about scheduling because they couldn’t agree on if I should be scheduling with new patient scheduling or with existing patient scheduling so they kept passing me back and forth and leaving me on hold. If it’s this hard just to schedule a consult, I can’t imagine how stressful and confusing the process would be of actually working with them. I was actually in tears by the time I got off the 4th call and I won’t be calling again.
Radhika Jayasekara
Sep 2025
From the very beginning, Dr. Kondapalli has shown genuine care and compassion for both me and my husband. She took the time to listen to all our questions and concerns, and her thoughtful, thorough responses have given us a deep sense of reassurance—especially as we navigate this uncertain and emotional journey. What stands out most is how personally she connects with us; she always greets me by name, which may seem small, but it makes every interaction feel meaningful and human. Her kindness, professionalism, and empathy have made a profound impact, and we’re truly grateful to be working with her as we pursue our dream of starting a family.
blessing andrew
Aug 2025
I appreciate the experience. I have a more understanding on what to expect
Michelle Galto
Aug 2025
CCRM has been a life changer for me. From their expertise to their care. They’ve helped me overcome my fertility struggles and continue to work with me. They are empathetic and so kind. Dr G is the best! He is so knowledgeable and knows exactly what his patients need. My nurse Annika from Avista has been by my side through my IUI and post IUI. She’s the best, couldn’t have done it without her support. Highly recommend CCRM, specially the Avista location.
Liz Callahan
Dr. K is great and so kind. We switched from Shady Grove after our first cycle failed. Had a horrible experience there so we wanted to switch to CCRM in hopes for better outcomes. So glad we did. Our second cycle (1st with CCRM) was a success! I feel as though CCRM is more personable, empathetic, and it’s less chaotic. The salve app is convenient and someone is always there to respond back quickly and answer any questions.
Lindsey Wright (lucyfreedom)
This was a terrible experience for me. First there was the non-stop emails and calls about forms that needed to be filled out beginning 3 weeks prior to my consultation. Then after filling out 13 pages of documents I received 12 more forms I was told at first weren’t necessary prior to my appointment. Then I was told 3 days before I had to fill them out or face a $200 rescheduling fee. Finally there was my actual consultation which felt demeaning and like a waste of time. There was little to no compassion. Everything my OBGYN and PCP had told me was discredited with no explanation. Ultimately I had the door slammed in my face.
Katie Kosyan
WE LOVE CCRM! Thank you for working so hard to get our baby girl here. Dr Barton is great (very no nonsense but we were looking for a doctor, not a therapist) and the nurses are angels (they cried with us, celebrated with us, and were so supportive and helpful).
We had a great experience. Well, a horrible experience and journey made better because we knew we were in the best hands.
Thank you for everything you do.
A. Castle
Like many others who have left poor reviews we have experienced communication and billing issues throughout the process. One day I had to rush to the specialty pharmacy to get additional medications on a Sunday because they were not ordered in time (these are time sensitive injections). We were forced to prepay for most of the billing only to mistakenly be billed for many of the procedures we already paid for again. You will not be speaking to the same nurse consistently and often they do not know what the other nurse said before and on occasion we got conflicting directions on what to do. We even got the wrong directions for how to prepare for the extraction procedure and luckily remember another nurse had told us the opposite and had to correct the nurse and have her confirm she gave us the wrong directions with the doctor.
They are clearly a high volume practice with little concern for the patient’s experience given these same type of reviews are consistently being left and nothing is changing for patients.
It has been so stressful dealing with all of this on top of IVF already being a difficult process. My wife has been brought to tears multiple times not because of the IVF treatment itself but the added stress of surprise/inaccurate bills, wrong or conflicting directions, missing directions, etc.
We spoke to the practice manager once about these issues and nothing changed. If we could do it all over we would definitely go with another clinic.
Kellie Bruellisauer
My new patient provider Katherine was get thorough with everything!!! She made sure to explain in more detail if I was confused!
Bridget Shepard
It was informative and to the point. She was compassionate but also gave me the reality of the situation.
Melanie Mann
I’ve been trying to schedule an appointment for a fertility consult and I cant seem to reach anyone who can even help me with that. I looked into becoming an egg donor with them when I was younger so they already have me in their system as a patient and they’re making me pay extra fees to be reestablished as a patient when I’ve never actually been a patient before and they can’t answer my questions about how or even if insurance will be billed so I have no idea how much they’re going to charge to my account. I had to call 4 times just to get someone to talk to me about scheduling because they couldn’t agree on if I should be scheduling with new patient scheduling or with existing patient scheduling so they kept passing me back and forth and leaving me on hold. If it’s this hard just to schedule a consult, I can’t imagine how stressful and confusing the process would be of actually working with them. I was actually in tears by the time I got off the 4th call and I won’t be calling again.
Radhika Jayasekara
From the very beginning, Dr. Kondapalli has shown genuine care and compassion for both me and my husband. She took the time to listen to all our questions and concerns, and her thoughtful, thorough responses have given us a deep sense of reassurance—especially as we navigate this uncertain and emotional journey. What stands out most is how personally she connects with us; she always greets me by name, which may seem small, but it makes every interaction feel meaningful and human. Her kindness, professionalism, and empathy have made a profound impact, and we’re truly grateful to be working with her as we pursue our dream of starting a family.
blessing andrew
I appreciate the experience. I have a more understanding on what to expect
Michelle Galto
CCRM has been a life changer for me. From their expertise to their care. They’ve helped me overcome my fertility struggles and continue to work with me. They are empathetic and so kind. Dr G is the best! He is so knowledgeable and knows exactly what his patients need. My nurse Annika from Avista has been by my side through my IUI and post IUI. She’s the best, couldn’t have done it without her support. Highly recommend CCRM, specially the Avista location.