We understand that not everything goes as we would like, sometimes there’s a bump in the road, but the important part is how we handle it. Some companies let their ego get in the way and handle things the way they want to, but successful businesses know that they have to do what it takes to make things right, no matter how seemingly insignificant that problem may seem to them, it was a big enough problem that the customer was unhappy.This is one of those cases. I had a problem and Brand Source reached out to resolve the problem, and they did whatever it took to fix the issue. THATS what I base my judgement on, not the mistakes made, but the handling of the mistake afterwards.... read full review
April 2023
Took over 2 months to get on the schedule. It is really hard to get a hold of this company on the phone. Best bet it to request an appointmnet online, and pray you are home to answer the phone when they return your call, if not it could take a MONTH just to talk to someone, then wait another 3-4 weeks for an appointment. They ordered a new part for my dishwasher. But during the repair appointment, claims is my water pressure and I need a plumber, not the end of the world, just wish I hasn't already waited 2 months to still be without a dishwasher. My biggiest issue is they scracthed my hardwood floors, and broke off one of the attachment arms on my dishwasher. They... read full review
February 2023
It took several month to obtain the part to repair my, under warranty, Jennaircombination built in oven/microwave. We weren't able use it for several months. This was under warranty but "supply chain" was the "reason. Once they installed it it would no longer register to Jennair. I called Jennair and they informed me that the installed should have provided the NEW SAID number which come on EVERY controller Jennair makes. However Brand Source insists that there is no such number on the control panel.
We understand that not everything goes as we would like, sometimes there’s a bump in the road, but the important part is how we handle it. Some companies let their ego get in the way and handle things the way they want to, but successful businesses know that they have to do what it takes to make things right, no matter how seemingly insignificant that problem may seem to them, it was a big enough problem that the customer was unhappy.This is one of those cases. I had a problem and Brand Source reached out to resolve the problem, and they did whatever it took to fix the issue. THATS what I base my judgement on, not the mistakes made, but the handling of the mistake afterwards.... read full review
Took over 2 months to get on the schedule. It is really hard to get a hold of this company on the phone. Best bet it to request an appointmnet online, and pray you are home to answer the phone when they return your call, if not it could take a MONTH just to talk to someone, then wait another 3-4 weeks for an appointment. They ordered a new part for my dishwasher. But during the repair appointment, claims is my water pressure and I need a plumber, not the end of the world, just wish I hasn't already waited 2 months to still be without a dishwasher. My biggiest issue is they scracthed my hardwood floors, and broke off one of the attachment arms on my dishwasher. They... read full review
It took several month to obtain the part to repair my, under warranty, Jennaircombination built in oven/microwave. We weren't able use it for several months. This was under warranty but "supply chain" was the "reason. Once they installed it it would no longer register to Jennair. I called Jennair and they informed me that the installed should have provided the NEW SAID number which come on EVERY controller Jennair makes. However Brand Source insists that there is no such number on the control panel.