About Austin & Sons Plumbing
Reviews for Austin & Sons Plumbing
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Austin & Sons Plumbing is a highly professional and reliable plumbing service known for its honest, respectful, and hardworking team. Their experienced plumbers handle a wide range of issues, from sewer and drain repairs to leak fixing, tankless water heater troubleshooting, and pipe rerouting. Customers appreciate the company's clear communication, detailed explanations, and their ability to keep clients informed throughout the process. The team’s dedication to doing the job right is evident in their thorough work, often spending multiple days ensuring everything is properly repaired and functioning. They are quick to respond to urgent requests and provide valuable advice, demonstrating honesty and integrity—such as when they referred customers to specialists for issues beyond their scope. The technicians arrive on time, work efficiently, and maintain a clean work area, which adds to the positive experience. Customers also highlight the owner’s personal involvement, checking on jobs and ensuring satisfaction. The team’s expertise extends to specific services like drain rerouting, well system troubleshooting, and tankless water heater repairs, often exceeding customer expectations. Overall, Austin & Sons Plumbing is recognized for delivering excellent value, professional service, and a friendly approach that makes plumbing problems manageable and stress-free. Whether handling leaks, installing new fixtures, or performing maintenance, this company is a trusted choice for homeowners seeking dependable plumbing solutions.
After dealing with a slow kitchen drain and leaks under the sink, we called Austin & Sons Plumbing. After a thorough inspection, they found a collapsed pipe below the sink and clearly explained the repair options. They arrived on time, got the plumbing work done in one day, broke through the concrete neatly, replaced the old damaged pipe, and patched the cement afterward. Jeffery was upfront and honest, and the crew was professional, friendly, and efficient from start to finish. They kept the work area clean, communicated well during the repair, and made sure everything was draining properly before leaving. The quality of the workmanship was worth every dollar, and I would definitely call again for any future plumbing needs. Highly recommended.
Transparent, honest, and dependable are the best words for my experience with Austin & Sons Plumbing. Jeffery took the time to give me a detailed consultation about my water heater issue, explained the possible repair and replacement options, and clearly went over the pros and cons of each one in simple terms. He and Craig removed my older gas tank water heater and installed a new gas tank water heater for $1645, which matched the price listed online. While the exact cause of the old unit’s problem was not fully confirmed, the replacement turned out to be the right solution because the heater was already getting up there in age. They also installed a new regulator and expansion tank with the new system, which gave me extra confidence in the setup. The whole job felt professional, straightforward, and focused on making sure my plumbing system was safe and working properly. I would definitely recommend them for water heater and plumbing work in Colorado Springs.
If you need dependable plumbing help, you will get it. We had an unexpected water heater replacement, and Ruben arrived on time, checked everything carefully, and gave us a fair quote that made sense. He completed the installation exactly as promised, provided all the proper paperwork, and clearly explained the water heater, the shutoff, and the basic maintenance we should know. He was courteous, professional, and easy to work with from start to finish. We were very pleased with the quality of the work, the clean setup, and how smoothly the whole plumbing service went. Because of this good experience, we also asked him to look at another plumbing issue in the house. We would gladly recommend his plumbing services to anyone and look forward to working with him again whenever we need plumbing repairs or installation help.