About Allen Service
Quality First Service Group is a top provider of plumbing and HVAC services in Aurora. With over a decade of experience, the company has established a strong reputation for delivering high-quality work and ensuring customer satisfaction. Their team of skilled and licensed technicians is committed to keeping homes comfortable and making sure plumbing systems work well. They offer a variety of services, including plumbing emergencies, HVAC maintenance, and complete system installations. Customers appreciate the company's thoroughness, professionalism, and dedication to solving problems. Technicians are known for explaining issues clearly and providing detailed solutions, often going the extra mile for customer satisfaction. Recent reviews point out how the team works quickly and efficiently while maintaining a high level of care. Whether addressing emergencies or providing prompt estimates, the staff consistently shows commitment. Customers value the knowledgeable and helpful approach of technicians like Stephan, who has received praise for delivering competitive pricing and excellent customer service on projects such as sewer line replacements.
Chris Damer came out and fixed my plugged drain and got me up and running. He was very careful & curious! Did a great job! Thank you!
Michael was polite, professional, & resolved the issue with my water heater. He was able to get the pilot light ignited (after several failed attempts on my behalf). He allowed 30 minutes to assure the hot water returned. A+ to Michael & ty! My only rant is having to wait 4 days for service.
This company (Allen) charged me $320.25 and $89.00 dispatch and diagnostic fee, totaling to $408.25 to tell me they don't know what is wrong with my water heater. In addition, came up with some mumbo jumbo theory or story about pipe diameter which in fact is not the problem. In conclusion, they charged me $408.25 for a misdiagnosis. This company should not have charged me if they did not know. However, they did issue a refund for the diagnostic fee.