Drybar - West Hollywood

Oct 2023

I had an appointment at this salon, but ended up waiting for over 40 minutes past my scheduled time. The woman at the front desk was extremely rude when I asked for a hairbrush to detangle my hair. She denied my request and when I asked again after waiting for over 30 minutes, she responded harshly, saying she had already answered my question. It was frustrating to hear her emphasize the importance of being on time for appointments, while they themselves were running late. When I asked for an explanation, she abruptly ended the conversation. I would advise avoiding this location at all costs.

Oct 2023

Managed horribly. There's always a ridiculously long wait and it's chaotic. The stylists are stressed out, the receptionist is overwhelmed, not to mention their products are less than optimal. I started coming here because Burbank decided to start closing at 3 on the weekends (???). Last week 1.5 hour wait at this location and this week it's been 30 min and I'm still waiting. I won't be coming back. I've been a customer for 10 years but it's been consistently getting worse and doesn't look like it's going to get better.

Oct 2023

I had a 9am appointment today. It is now 9:45. Never again. So disappointed in the last years with Dry Bars. Will always go to local salons moving forward. The unprofessionalism is extreme. A warning to all.