Graybill Medical Group - Melrose Office provides a blend of high-quality medical care and a supportive environment for its patients. Many reviews highlight the excellent care from dedicated staff, particularly praising specific physicians for their thoroughness and attentiveness. New patients report positive experiences when scheduling appointments and receiving care, with one reviewer expressing gratitude for the quick assistance during a concerning health issue.
However, the office has faced significant challenges with its phone and communication systems due to a recent hack, which has affected their ability to handle calls and emails effectively. Patients have noted the inconvenience of needing to visit in person for assistance, as the call center system does not connect directly to the office staff. Despite these frustrations, many patients remain loyal due to the quality of care they receive and the kindness of the medical team. Overall, while Graybill Medical Group - Melrose Office is recognized for its exceptional medical staff, improvements in their communication system are hoped for to enhance patient experience further.
This was my first time taking my dad to his appointment, and unfortunately, the experience was very disappointing.
When we arrived, instead of the front desk simply checking my dad in, I was told to scan a barcode and check him in myself. The check-in process required a verification code sent by text or email, which I did not have access to because the phone number on file belongs to my mom. After explaining that I couldn't complete the check-in, the front desk finally checked him in themselves.
I understand that offices are moving toward electronic check-in, but what is the purpose of having a front desk if patients and their family members are expected to handle the… read full review
Jan 2026
1.0★☆☆☆☆
I would give this place 0 stars if I could. It is impossible to get a straight answer from the front desk and they give you the run around when you call. The doctor and office lied about sending my blood pressure medication prescription to my pharmacy multiple times and I had to confirm with my insurance and pharmacy that they never sent it. They continued with their lie even after I went into their office and showed them documentation of everything. They finally took action to remedy the issue after we threatened them with legal action. The doctors may be decent here, but Graybill group is absolute trash. I would not be surprised if there is a class action medical malpractice… read full review
Nov 2025
1.0★☆☆☆☆
The online portal service has very limited features. Patients cannot even sent photos or attachment via the portal. I needed a form signed and they told me on the phone to bring it to the office and wait about 10 minutes for it to be signed by my doctor. Once I arrived, they informed me that I need to come back another day to pick up the form. I requested for an email address or any other form of communication but they just don't provide any convenient way for the patients to communicate.
