About Vetco Total Care Animal Hospital
Reviews for Vetco Total Care Animal Hospital
Write a reviewHours
Monday: ClosedTuesday: Open 24 hoursWednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 6PM
Saturday: 8AM - 6PM
Sunday: Closed
Vetco Total Care Animal Hospital in Vacaville provides comprehensive pet care, from routine checkups to emergency surgeries. Clients appreciate the hospital's caring and professional staff, particularly Dr. G. and the team. They are praised for their knowledge, kindness, and ability to explain things clearly. While some clients mention confusion regarding hours of operation and staff shortages leading to longer wait times, many recommend Vetco Total Care for its quality care and dedication to animals. Customers often find it easy to get appointments quickly, and the costs are considered reasonable. The hospital also offers online booking, free healthy weight checks, and microchip checks. Clients highlight the importance of communication, recommending that pet owners stay with their animals during visits for the best experience. It's noted that sometimes appointments may take longer due to the number of animals and their specific needs. Despite the occasional wait, clients feel assured that their pets receive the attention they deserve. Vetco Total Care is recognized for being responsive and helpful, providing timely prescription refills and excellent record keeping. Overall, the team's commitment to quality care makes Vetco a trusted choice for pet owners.
First day I had a great service, they has been confusion at all of our dogs appointments & hours of operation are a bit confusing. We did buy the monthly plan, unsure just yet how helpful that will be.
So grateful for Dr. G. and the whole team at Vetco Vacaville. They are knowledgeable, caring, and kind. I'm typically able to get appointments quickly and the cost is very reasonable. All of my pets love the staff too :)
I noticed often the people who are complaining on here tend to have issues with communication. I am going to state that if you are a decent communicator, and don't plan on leaving your animal for the visit alone, but rather waiting with the animal as is customary at a veterinary office, you should be fine. My animals have been going here since 2021 and I have never had any issues. I will recommend that you schedule for a day you have off or first thing in the morning. Sometimes it can take quite a while (up to 30 min or so extra) to be seen due to the amount of animals they take as clients at this location. This has only happened a few times, but you must be aware that other animals may take longer due to having special needs. It's not all about you. However, I have never worried about waiting because my animals always get the concern and attention they deserve the length of their visit. I recommend being responsible and making sure that you have the time that day and are there for your animal. Please also be aware that if you have a desire to get your animal the rabies vaccine that you make sure you get it within a timely manner and the time for your animal to get it has not already expired, as you must get the three-year vaccine within the time frame for it to count. Remember that the rabies vaccine whether one year or the three year, are really the exact same vaccine with Petco (and most other vets). Most dog owners know this and make sure to plan for the rabies vaccine to be given within the prior time before expiration. Stay on top of your animals records and you should be fine. Vetco will always email the records after the visit. This is exceedingly convenient. Furthermore, they will willingly help you out with prescriptions if there's ever a hiccup and they are very kind. I recently had to call them and request a refill with a different pharmacy and the pharmacy order was filled within 30 minutes. They are definitely on top of things. I have never had any issues when I have scheduled on a day off or at the beginning of the day. Every appointment has gone very smoothly and we have gone here for both routine and advanced care with no issues ever. The staff and veterinarian are very caring and thorough. Yes, it can be sometimes pricey but that is the price that you pay for quality care. And no, they do not treat you worse because you are a Vital Care Premier member. On the contrary, I have been treated extremely well. It sounds like a personal problem for certain people. I know it sounds like I am kissing the behind of everyone here, but after reading several reviews that clearly were the owner's fault if you are an aware person who has owned animals for more than a few years, and has gone here many times because they have a dog with special needs - I can tell you that the reviews are exceedingly misleading, and not at all reflective of actual experiences. I feel it is my obligation to state the truth about going with this hospital.