Upon arrival, we were not greeted. I was peppered with tasks to do: provide insurance card, ID, copayment and contact our former providers for CT scans and X-rays. When taken into the room, "Rosa", the receptionist and I'm guessing intake person, became extremely frustrated when she started shooting multiple questions as I completed the paperwork and also said I needed to resend the scans as they didn't receive them. I asked that she please be patient as the actual patient, my mother, who is elderly was also becoming irritated. "Rosa" sucked here tongue and said she'd come back when we were done. While I completed all of their demands, we can hear the staff being extremely kind to other patients than they brought to their rooms. "Rosa" came back 10-15 minutes later. I had given her the notebook of docs I completed on my ill elderly mother's behalf. She then began to ask questions which were answered in the forms I completed. "What pharmacy do you use?" I advised that I included all those details in the forms per their request. She was upset and I decided to curtail the appointment. My mother had already said she wanted to leave based on our interaction in the waiting room and lack of a greeting. I took the forms back and asked that they refund the copay. She stormed off and went into a closed door slamming it behind her. I then heard her say that she was not going to deal with us. She then told me that I wouldn't get a receipt as proof that they refunded my card. Final impression, if Dr. Nguyen employs staff with these types of attitudes and lack of patience and empathy, he probably would've been the same way. Will never go back and am awaiting my refund.
T J.
Jul 2022
Dr. Ngyuen is an amazing doctor. Very well spoken and definitely cares for his patients. Wish I met him a long time ago! Thank you for all you and your team do!
Brenda Luna
May 2019
Super happy with the results I was struggling with really bad back pain from standing all day and bending. I tried so many things like sleeping on the floor, creams, exc. I then began researching different places to help me and I came across this place and I got to say I’m very happy I did. My back has been feeling way better ever since.
Kenneth Bautista
May 2019
I received much needed help for my back. My back bones felt like they were very much squeezing a nerve and it ended up affecting my legs up to the point where I could barely take a single step. I am by far very Greatful to this establishment for helping me make a full recovery with out the process of a painful and costly surgery and without the time that an operation would have needed me to recover. The staff is Extremely empathetic and attentive and they are always available to any customer and they deliver to your needs verywell.
YaaYa Gentry
May 2019
My friend shared this with me and I had to check out the site. I explained to her how I would have server back pains, and she suggested that I check out this company.
Melody A'lah Singsong
May 2019
I have been taking care of my aunt for nearly 10 years after her spinal surgery. she has went under many Therapies and has been seen by many doctors. But none who have made her feel at home and comfortable. That's until we came to University Spine & Pain center. Each and every of the staff work with you and make you feel at ease they are remarkable. With just their love and help my aunt has recovered 80%. Thank you all for all your love and support
Daisy Roca
May 2019
Dr. Quinn has been a wonderful physician for a long time. Everything is super easy from making an appointment to coming in the day of the appointment. I usually don't have to wait more than twenty minutes and I've been able to scene appointments add early as two days in advance without much difficulty
Tha Poet
May 2019
I've had back problems since I was in high school. Now I feel like a whole new person. Thank you so much to my specialist!
McKinzie Welschmeyer
May 2019
Ever since a high school golf mishap I have had uncomfortable back pain and I finally decided to go to a doctor and figure out what was going on. I'm SO glad I did. Dr. Nguyen was extremely thorough when asking questions about my pain and very knowledgable. He told me what the problem was and even suggested some at home stretches I can do to help with the pain. Everyone in the office was super friendly and it was very clean. Fingers crossed my back pain is gone for good, but if it ever comes back I will definitely be visiting Dr. Nguyen again.
J D
May 2019
I've had lower back pain since a car accident in 1995 but was constantly put off by my doctors who could find nothing wrong via an MRI. Dr. Nguyen really listened to my experience, and figured out I had an old muscle injury that was affecting my entire lower back and core. He recommended physical therapy and while that was not the most pleasant experience, today the back pain is gone. I was really appreciative to find someone who was willing to help me and not just look at my chart and dismiss what I knew I was feeling. I also appreciate he did not jump straight to surgery like a lot of specialists do but rather took some time to figure out if it was spine related or muscular.
Mrs. S. C.
Upon arrival, we were not greeted. I was peppered with tasks to do: provide insurance card, ID, copayment and contact our former providers for CT scans and X-rays. When taken into the room, "Rosa", the receptionist and I'm guessing intake person, became extremely frustrated when she started shooting multiple questions as I completed the paperwork and also said I needed to resend the scans as they didn't receive them. I asked that she please be patient as the actual patient, my mother, who is elderly was also becoming irritated. "Rosa" sucked here tongue and said she'd come back when we were done. While I completed all of their demands, we can hear the staff being extremely kind to other patients than they brought to their rooms. "Rosa" came back 10-15 minutes later. I had given her the notebook of docs I completed on my ill elderly mother's behalf. She then began to ask questions which were answered in the forms I completed. "What pharmacy do you use?" I advised that I included all those details in the forms per their request. She was upset and I decided to curtail the appointment. My mother had already said she wanted to leave based on our interaction in the waiting room and lack of a greeting. I took the forms back and asked that they refund the copay. She stormed off and went into a closed door slamming it behind her. I then heard her say that she was not going to deal with us. She then told me that I wouldn't get a receipt as proof that they refunded my card. Final impression, if Dr. Nguyen employs staff with these types of attitudes and lack of patience and empathy, he probably would've been the same way. Will never go back and am awaiting my refund.
T J.
Dr. Ngyuen is an amazing doctor. Very well spoken and definitely cares for his patients. Wish I met him a long time ago! Thank you for all you and your team do!
Brenda Luna
Super happy with the results I was struggling with really bad back pain from standing all day and bending. I tried so many things like sleeping on the floor, creams, exc. I then began researching different places to help me and I came across this place and I got to say I’m very happy I did. My back has been feeling way better ever since.
Kenneth Bautista
I received much needed help for my back. My back bones felt like they were very much squeezing a nerve and it ended up affecting my legs up to the point where I could barely take a single step. I am by far very Greatful to this establishment for helping me make a full recovery with out the process of a painful and costly surgery and without the time that an operation would have needed me to recover. The staff is Extremely empathetic and attentive and they are always available to any customer and they deliver to your needs verywell.
YaaYa Gentry
My friend shared this with me and I had to check out the site. I explained to her how I would have server back pains, and she suggested that I check out this company.
Melody A'lah Singsong
I have been taking care of my aunt for nearly 10 years after her spinal surgery. she has went under many Therapies and has been seen by many doctors. But none who have made her feel at home and comfortable. That's until we came to University Spine & Pain center. Each and every of the staff work with you and make you feel at ease they are remarkable. With just their love and help my aunt has recovered 80%. Thank you all for all your love and support
Daisy Roca
Dr. Quinn has been a wonderful physician for a long time. Everything is super easy from making an appointment to coming in the day of the appointment. I usually don't have to wait more than twenty minutes and I've been able to scene appointments add early as two days in advance without much difficulty
Tha Poet
I've had back problems since I was in high school. Now I feel like a whole new person. Thank you so much to my specialist!
McKinzie Welschmeyer
Ever since a high school golf mishap I have had uncomfortable back pain and I finally decided to go to a doctor and figure out what was going on. I'm SO glad I did. Dr. Nguyen was extremely thorough when asking questions about my pain and very knowledgable. He told me what the problem was and even suggested some at home stretches I can do to help with the pain. Everyone in the office was super friendly and it was very clean. Fingers crossed my back pain is gone for good, but if it ever comes back I will definitely be visiting Dr. Nguyen again.
J D
I've had lower back pain since a car accident in 1995 but was constantly put off by my doctors who could find nothing wrong via an MRI. Dr. Nguyen really listened to my experience, and figured out I had an old muscle injury that was affecting my entire lower back and core. He recommended physical therapy and while that was not the most pleasant experience, today the back pain is gone. I was really appreciative to find someone who was willing to help me and not just look at my chart and dismiss what I knew I was feeling. I also appreciate he did not jump straight to surgery like a lot of specialists do but rather took some time to figure out if it was spine related or muscular.