Torrance Memorial IPA

I love Torrance Memorial IPA customer service. Very impressed I can always reach a live person within 2 rings, and the live person is able to resolve my issue 80% of the time, the remaining 20% they're emailing people to make further requests on my behalf. This type of customer service don't come easily nowadays.

Carmen! This review is for HER. She is always there for me when I call in totally fed-up with our healthcare system and how things are handled. I am often frustrated, upset, and annoyed by the time I reach her, having already exhausted all other avenues to get things done or questions answered. She has always gone out of her way for me, keeps her word when she says she will follow through, and always has a good attitude even when I don't. I always feel relief when she is at the office, especially when she is the one who answers the phone. I don't want to add any more work to her plate but if you need answers or assistance, she is the one to ask for. Thank you... read full review

I have been with Torrance Memorial IPA for many years. I've had two surgeries which required overnight hospital stays, I've been to the emergency room, and have had many, many procedures, such as MRIs. During my time with them every doctor, nurse, radiologist, etc. has been extremely friendly and respectful. All my requests for medical approvals were fast and the small issues I've had were handled quickly by member services. I'm now moving away and hate that I must leave Torrance Memorial IPA. They are all outstanding.