The Drain Guys Plumbing & Drain Cleaning

Thank you David Martin for helping me today!! Highly recommend this David, very professional and worked so hard to get the job done!!! I am so grateful for your excellent service!!

horrible experience. first time made an appointment for my clogged sink and said they'd come by 12:00pm and didn't show up until 2pm with no heads up. Sink was fixed temporarily and they try to make their service seem sweeter by saying that they offer one free warranty; however the job they do is horrible. It's been less than 2 weeks and I already have to use my warranty and scheduled an appointment for today from 9-11am. It's already 11:22am and no one came. Called them to see what's going on and just gave me the run around. If you're coming late at the VERY LEAST give your customers a heads-up. this company is a joke and the ratings on it is not justified. terrible management, terrible workers, and terrible system they got. AVOID LIKE THE BUBONIC PLAGUE.

I had a portion of some old clogged cast iron pipe that needed to be replaced in my home. Kevin came out to try and run a snake that did not help with the clog so we agreed on a price to replace with PVC. Once that was done a clog further up the line was revealed as well. On top of the few thousand that we agreed upon Kevin and his boss Leo wanted to charge me an additional $600 to run a Jetter down the pipe to release the clog. After much haggling my wife and I told them we were not in a position to pay anymore as our 30 year old son had a heart transplant 2 years ago and was now currently in the hospital having a second hip replacement due to the meds from the heart transplant! I told them I would seek other estimates elsewhere as my wife was already livid and on the phone calling the owner of the company to complain about the false promises made and the additional fee they were trying to accrue. She left a message however within not even 5 minutes I received a call from Leo who told me my upset wife called to complain to their main office and they had decided to complete the Jetting service at no additional cost. Now that is a better way of establishing customer loyalty rather than trying to upsell. Kevin who was first out to my home to give me the estimate also said they would clean (Simple Green) the inside shower that was backed up with sewer water and install a new wax ring on the toilet. When the service was all done they never completed this. I asked Kevin about it later and he said he had forgot? Well Kevin, try using a check list next time you do an inspection so you wont forget as this now seems like false promises after the sale was established. It is these small things in the near future that may come back to haunt you in terms of integrity, and honesty. All said I still would recommend Team Rooter to anyone wanting good work and a company that was willing to make things right by us. B+
Rob M. H.

We are happy with response time. David arrived shortly after our call for service. He quickly located clogging and cleaned the drain at reasonable price. We will definitely be recommending David to friends and family.

EXCELLENT SERVICE.
Faustino provided top tier customer service. I appreciate the clarity as he explained the work that needed to done, and the updates as the work was being completed. The coupon was much appreciated. Will definitely use this company again, and will recommend to friends.

Same day plumbing emergency! I called at 6am (Carolyn was very nice) and the technician was here by 3pm! It’s 4:32pm and our problem is fixed! Great job always guys! ⭐️⭐️⭐️⭐️⭐️

8/3/25 Just called them for another job to resolder a water filter. They wanted $700 for 1 hour of labor! Really disappointed as I thought this company was better than that.
6months ago
Had a plugged toilet, they came and said it will be either $95 or $150. In my past experiences with any repairman it always ends up being higher but Tam Rooter completed the job at $95. appreciate the honesty and professionalism.

We have 2 homes next to one another and one had a 150 foot main line replacement under ground and the other home had quite a bit of cast iron replaced under the home with commercial PVC (I’m sure there is an actual name for it but I can’t remember). Leo was the project manager who knew what needed to be done and very very knowledgeable. Angel was the point person on the job with Edgar (and I think the third person was Andrew). All were amazing! The job was not cheap but the care and expertise we received was magnificent. Thank you Team Rooter

Joe Diaz is the best!

Joe was prompt, professional, and incredibly friendly. He fixed our plumbing issue quickly and explained everything clearly. Honest, reliable, and neat—he even followed up afterward to make sure everything was perfect. Highly recommend Joe for any plumbing job

Ask for Joe! I was able to make a same day appointment for an emergency flooding issue in one of my bathrooms. He showed up ON TIME which was a pleasant surprise. He was able to quickly assess the issue and give me some options. Joe and his team did a thorough job cleaning and clearing out all the pipes, thus fixing the problem. While he was here, I asked for some additional services which he was happy to provide.

Joe and his team were really knowledgeable and professional. They did a wonderful job and treated my house with respect. They were careful around the home and left the place REALLY CLEAN.

I would recommend Team Rooter to anyone and I would happily call them for any other issues.