ADT Security Services

May 2026

I had an amazing experience with ADT thanks to Chris! His customer service was hands down the best I’ve ever experienced. From the very beginning, he was professional, knowledgeable, patient, and genuinely cared about making sure I got exactly what I needed. He took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free.

Chris went above and beyond to make sure I was comfortable and confident with my security system. It’s rare to come across someone with this level of dedication and professionalism. If you’re considering ADT, ask for Chris — you will not be disappointed! Highly...read full review

Dec 2024

Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up. I am now receiving a 90 day past due notice that is now threatening collection agency involvement and credit bureau reporting, from their own inability...read full review

Jan 2024

Disappointed at every level. Alarm will not shut off. The unit is defective. Ongoing issue not resolved. Service tech canceled at the end of the 4 hour window. This is not the first time I have had a last minute cancelation.
Patrol service is a gimmick. The camera's installed by ADT proved they had not come even one time in over 2 months, although I had been paying for 3 times daily drive by surveillance.
The 2 stars is because their customer service department located in another State is well trained in de-escalating situations, which makes me realize this must be common place.