TeamLogic IT

Jan 2024

I agree with one of the previous posters. Always on time with the invoices. Serious mixed bag when it comes to actual support. Some days they are quick; other days the response is several days out... closing tickets on my end users if they (we) aren't available when they (Team Logic) calls us back. We have had have 2 major incidents caused by Team Logic. The latest one they didn't even use their RMM tool Ninja One to remediate. They seem to have a few good reps; others will add AD users individually to root folder access rather than take the time to look at appropriate OU's and security groups. We actually found they had given their own techs domain; enterprise and schema level administrative access; then had techs leave without disabling those accounts. Now Team Logic IT is a franchise and perhaps you'll have better experience that I had.

Sep 2022

I have to work off site on occasion. TeamLogic has solved every issue that I have ever come upon dealing with our intranet through the VPN. Friendly, knowledgeable support, when I needed it.

Sep 2021

Team logic is always prompt professional and informative for a person with my skill level that is a tremendous benefit. I have worked with many of their technicians and each and everyone seems to fit that same mold, And they seem to be familiar with my skill level. It’s mine and our pleasure to work with team logic