Swan Pools - Sonoma Pool Builder

Nov 2023

The worst experience with a contractor/company ever. They seldom showed up or called on time and would not let me know when they were not coming as planned, did not keep me in the loop , did not return my calls, built the hot tub on the wrong side , pool cover did not work for several months requiring several rework iterations, drainage for cover compartment flooded which took months to finally have fixed, already had to have something fixed in equipment area and they were a year and a half late completing the work as per contract .Service: Inground pool installation

Nov 2022

We hired Swan Pools to build our pool. They did not start the project on time and the project took twice as long as what was in our contract. We would go weeks at a time with no one showing up. We had to call after not seeing anyone and ask when they were coming next. The crew left cigarettes butts, beer cans, trash and were in general disrespectful of our property. During the gunite process the crew ate chicken wings during lunch and threw them in the discarded gunite that was in piles next to the pool. My puppy found the concrete covered bones and ate them. We immediately called Tim, obviously very upset. He passed the blame on the subcontractor, your business your...read full review

Jun 2022

Tim (wearing tooth braces in his 40's) totally wasted precious time on my pool project. I scheduled a site visit, and he came out to the property. Then nothing but dead silence. After a few weeks I inquired, then a week later I got a proposal. Sort of. It had nothing to do with what we discussed. Pretty much a carbon copy of someone else's project with none of the specifics I requested. Maybe our 100k + budget was not sufficient. Don't waste your time getting a bid from this wonker. It will just put your project on hold while you wait for a real pool builder.