Highly recommend John Owens Services! Heat pump went out on my hot water heater right before the holiday. From the first phone call to the final bill, service, expertise and value were exceptional. The office team asked for photos/video to send out the right person with the right tools + possible part replacement. Our plumber was an expert with over 20 years of service. The billing process was upfront, clear and reasonable. Thank you. Would highly recommend.
July 2025
Great customer service
We have not yet had work done but process has been good. Tim is a great asset to JOSI great customer service. I will say that JOSI is attempting to us Ai in place of live agents . It was beyond frustrating! Unfortunate because the AI takes away from what makes JOSI stand out above the rest. I will not go through the process with a robot again. It was super frustrating!!!
March 2025
I just converted my gas furnace and whole house AC to a heat pump system via John Owens Heating & Plumbing. Their staff from first contact ( Cory and Nicki) to finished product were without exception knowledgeable, professional, & courteous. The technicians (Jose, Tommy, and Jeff) who did the removal of the old system, installation of the new product, and pre & post testing , were super knowledgeable, capable, prompt and friendly. I've happily found my plumbing/heating company for life!
Highly recommend John Owens Services! Heat pump went out on my hot water heater right before the holiday. From the first phone call to the final bill, service, expertise and value were exceptional. The office team asked for photos/video to send out the right person with the right tools + possible part replacement. Our plumber was an expert with over 20 years of service. The billing process was upfront, clear and reasonable. Thank you. Would highly recommend.
Great customer service We have not yet had work done but process has been good. Tim is a great asset to JOSI great customer service. I will say that JOSI is attempting to us Ai in place of live agents . It was beyond frustrating! Unfortunate because the AI takes away from what makes JOSI stand out above the rest. I will not go through the process with a robot again. It was super frustrating!!!
I just converted my gas furnace and whole house AC to a heat pump system via John Owens Heating & Plumbing. Their staff from first contact ( Cory and Nicki) to finished product were without exception knowledgeable, professional, & courteous. The technicians (Jose, Tommy, and Jeff) who did the removal of the old system, installation of the new product, and pre & post testing , were super knowledgeable, capable, prompt and friendly. I've happily found my plumbing/heating company for life!