TPLO Surgery by Dr. Espinosa. My black shepherd had tplo surgery in late June of last year. This is him now (about 10 months later). I cannot thank Dr. Espinosa, Dr. Exelby, and the staff enough for helping my little guy and I could not have asked for a better outcome. We followed the instructions as closely as possible but we also applied the stretches/exercises to both legs, not just the injured one. Once he could do moderate walks, we slowly integrated uphill work to build his muscle. We continued doing the stretches to both legs months beyond the recommended time. Because we know how he hurt his ACL the first time, we do not let him repeat that behavior, and also don't allow playing that involves jumping. I'm posting a video because I really wanted to see one of someone's dog after recovering from this surgery and wasn't able to find one.
Xord Alamo
Mar 2025
Could not have asked for a better doctor than Dr. Albini. We had to lose one of our most precious companions and she was there for us throughout the whole process. This is a special place
Mary Fitch
Mar 2025
We had a rough day trying to find any vet who would see our dog and help with his injury. The wonderful staff at the Emergency Animal Hospital took us in and gave excellent care to our dog! We will be moving our dog from his usual clinic to this clinic immediately. We are so grateful.
Torina Wilson
Mar 2025
Long wait since I got there right when it opened, but the care was great, the instructions were clear, and I appreciated how kind everyone was! Dr Garza was great at answering questions. We've also been here during other emergency hours with Dr Albini and she was great too!
Kate Barlow
Jan 2025
Excellent and communicative treatment. Great vet, (Dr. Garza), and very efficient and kind staff.
Sonja Moug
Aug 2024
Would like to leave ZERO stars. Went to their office at 7 am, was told that emergency hours are 6 pm - 6 am and they could not see my desperately ill cat because they had to do paper work. Went to another office and was seen right away. Will never try there again.
SK
Aug 2024
Took cat in for an eye issue. Waited 4 hours for a 15 minute exam. Was told it might be a minor scratch, just use these prescription eyedrops and the cat might be fine.
Came back for a follow up and now they are saying the eye has to be removed. If the damage was that severe to begin with, why was treatment just using eyedrops???
It seems as if the vet didn’t even look at the cat. Now the cat is losing an eye.
Artisan Markets
Jul 2024
Please note: This “clinic” is listed as two different businesses, with two different names on Google, using the same address, but they are the same business. This allows them to NOT have a licensed veterinarian IN their building. California law allows vets to use “telemedicine” meaning the vet does NOT have to be there for the evaluation and can do it over Zoom, Google Meet etc. However, NOT for their emergency services.The doctor has to be there for their emergency services yet by having two different businesses, doing relatively the same thing at the same location, they get away with the telemedicine emergency services scam by saying they are a clinic.
If you bring your pet here for an emergency, the evaluation may be done by a vet tech. The veterinarian who is NOT in the building, will look over the notes and treat, according to what the vet tech writes or says. This is why my dog is dead:
Misdiagnosis of my dog’s condition. After telling us that my dog was suffering with pneumonia, I was told when she died that they did everything they could to try to work with and treat her heart disease. Absolute incompetence! Why did they never call or tell me in person they had changed her diagnosis? Why did they NOT LISTEN when I told them she DID NOT have heart disease when she was admitted? I did some deep research on her symptoms and behavior while I was waiting for her, and she indeed had every indicator of pneumonia, just as they told me when she was admitted. She was to receive antibiotics immediately, yet after two hours she was “allegedly” still in an oxygen tent and had not received any antibiotics at ALL. When I was told she was dead, they claimed they treated her for heart disease? This pup just had a full wellness checkup two months earlier with our regular vet and did not have heart disease. We needed a health certificate so we could travel internationally this fall. Dogs with heart disease are not allowed to travel internationally. She had a clean bill of health with NO heart disease! This clinic killed my dog with their negligent misdiagnosis, incorrect method of treatment and cold indifference! My poor girl :(
NOTE: I never saw an actual veterinarian - only vet techs. I believe one of the nastier vet techs made an assumption that my dog had heart disease, recommended it to the teledoctor and that is the course of action they took. I specifically told them it was impossible for her to have heart disease and they DID NOT listen. My regular vet called me the next day to verify my dog did not have heart disease.
It’s all about money at this dirty place. Just know when picking up your dead pet, your bill will double and they have no shame in getting that credit card out of your sad, crying, grieving hands. They don’t care about you or your pet. They just want money. Please see the attached bill I was given just to admit her. I was so traumatized by what happened, that I didn’t even read the bill until the next day. There is NO explanation of what services were to be provided or referral to what their course of action was. This disreputable company put nothing in the left hand column to explain any services provided. This bill was given to me two hours after she was admitted.
This place is just awful. Perhaps my girl would have made it until the next day to see our vet, but I was scared and went anyway, against my gut feeling. I lost my most precious friend, who died alone, misdiagnosed, and in pain, at the hands of a group of money grubbing cold-hearted stooges. PLEASE DO NOT TAKE YOUR PETS HERE. Please take this advice unless you are so desperate that this is your only option. As we were standing there, we watched three different people go in and then come out sobbing without their living pets.This ugly, awful, dirty place is horrible. If you have had anything like this happen to you here, I ask that you contact the California State Veterinary Medical Board and file a complaint. Their malpractice needs to be stopped.
Joyful Mathieson
Jul 2024
The care team was excellent in helping and HEALING Jolly as she was in need of care at midnight. The wait was short and the service was exceptional. I highly recommend Emergency animal hospital Santa Rosa for any pet emergency anytime of night or day
FS F
TPLO Surgery by Dr. Espinosa. My black shepherd had tplo surgery in late June of last year. This is him now (about 10 months later). I cannot thank Dr. Espinosa, Dr. Exelby, and the staff enough for helping my little guy and I could not have asked for a better outcome. We followed the instructions as closely as possible but we also applied the stretches/exercises to both legs, not just the injured one. Once he could do moderate walks, we slowly integrated uphill work to build his muscle. We continued doing the stretches to both legs months beyond the recommended time. Because we know how he hurt his ACL the first time, we do not let him repeat that behavior, and also don't allow playing that involves jumping. I'm posting a video because I really wanted to see one of someone's dog after recovering from this surgery and wasn't able to find one.
Xord Alamo
Could not have asked for a better doctor than Dr. Albini. We had to lose one of our most precious companions and she was there for us throughout the whole process. This is a special place
Mary Fitch
We had a rough day trying to find any vet who would see our dog and help with his injury. The wonderful staff at the Emergency Animal Hospital took us in and gave excellent care to our dog! We will be moving our dog from his usual clinic to this clinic immediately. We are so grateful.
Torina Wilson
Long wait since I got there right when it opened, but the care was great, the instructions were clear, and I appreciated how kind everyone was! Dr Garza was great at answering questions. We've also been here during other emergency hours with Dr Albini and she was great too!
Kate Barlow
Excellent and communicative treatment. Great vet, (Dr. Garza), and very efficient and kind staff.
Sonja Moug
Would like to leave ZERO stars. Went to their office at 7 am, was told that emergency hours are 6 pm - 6 am and they could not see my desperately ill cat because they had to do paper work. Went to another office and was seen right away. Will never try there again.
SK
Took cat in for an eye issue. Waited 4 hours for a 15 minute exam. Was told it might be a minor scratch, just use these prescription eyedrops and the cat might be fine.
Came back for a follow up and now they are saying the eye has to be removed.
If the damage was that severe to begin with, why was treatment just using eyedrops???
It seems as if the vet didn’t even look at the cat.
Now the cat is losing an eye.
Artisan Markets
Please note: This “clinic” is listed as two different businesses, with two different names on Google, using the same address, but they are the same business. This allows them to NOT have a licensed veterinarian IN their building. California law allows vets to use “telemedicine” meaning the vet does NOT have to be there for the evaluation and can do it over Zoom, Google Meet etc. However, NOT for their emergency services.The doctor has to be there for their emergency services yet by having two different businesses, doing relatively the same thing at the same location, they get away with the telemedicine emergency services scam by saying they are a clinic.
If you bring your pet here for an emergency, the evaluation may be done by a vet tech. The veterinarian who is NOT in the building, will look over the notes and treat, according to what the vet tech writes or says. This is why my dog is dead:
Misdiagnosis of my dog’s condition. After telling us that my dog was suffering with pneumonia, I was told when she died that they did everything they could to try to work with and treat her heart disease. Absolute incompetence! Why did they never call or tell me in person they had changed her diagnosis? Why did they NOT LISTEN when I told them she DID NOT have heart disease when she was admitted? I did some deep research on her symptoms and behavior while I was waiting for her, and she indeed had every indicator of pneumonia, just as they told me when she was admitted. She was to receive antibiotics immediately, yet after two hours she was “allegedly” still in an oxygen tent and had not received any antibiotics at ALL. When I was told she was dead, they claimed they treated her for heart disease? This pup just had a full wellness checkup two months earlier with our regular vet and did not have heart disease. We needed a health certificate so we could travel internationally this fall. Dogs with heart disease are not allowed to travel internationally. She had a clean bill of health with NO heart disease! This clinic killed my dog with their negligent misdiagnosis, incorrect method of treatment and cold indifference! My poor girl :(
NOTE: I never saw an actual veterinarian - only vet techs. I believe one of the nastier vet techs made an assumption that my dog had heart disease, recommended it to the teledoctor and that is the course of action they took. I specifically told them it was impossible for her to have heart disease and they DID NOT listen. My regular vet called me the next day to verify my dog did not have heart disease.
It’s all about money at this dirty place. Just know when picking up your dead pet, your bill will double and they have no shame in getting that credit card out of your sad, crying, grieving hands. They don’t care about you or your pet. They just want money. Please see the attached bill I was given just to admit her. I was so traumatized by what happened, that I didn’t even read the bill until the next day. There is NO explanation of what services were to be provided or referral to what their course of action was. This disreputable company put nothing in the left hand column to explain any services provided. This bill was given to me two hours after she was admitted.
This place is just awful. Perhaps my girl would have made it until the next day to see our vet, but I was scared and went anyway, against my gut feeling. I lost my most precious friend, who died alone, misdiagnosed, and in pain, at the hands of a group of money grubbing cold-hearted stooges. PLEASE DO NOT TAKE YOUR PETS HERE. Please take this advice unless you are so desperate that this is your only option. As we were standing there, we watched three different people go in and then come out sobbing without their living pets.This ugly, awful, dirty place is horrible. If you have had anything like this happen to you here, I ask that you contact the California State Veterinary Medical Board and file a complaint. Their malpractice needs to be stopped.
Joyful Mathieson
The care team was excellent in helping and HEALING Jolly as she was in need of care at midnight. The wait was short and the service was exceptional. I highly recommend Emergency animal hospital Santa Rosa for any pet emergency anytime of night or day
Tomtommytomthomas McEwen
Great people, thankful for their work