About BMW of Santa Monica Service Center
The Santa Monica BMW Service Department is highly regarded for its outstanding service and customer-focused approach. The skilled staff, led by the Service Manager, provides efficient and cost-effective solutions, treating customers like royalty. The department offers convenient amenities such as a video-based status update and discounted Uber service, ensuring a smooth and satisfying experience. Customers appreciate the professionalism and support from team members like Alex V. and Pablo Penilla, who go above and beyond to deliver excellent service. Whether handling major repairs or routine maintenance, the department aims to make every visit seamless and trustworthy.
The service advisors have not been responding to emails or voicemails, which is consistent with what many other recent reviews have reported under the new management. After waiting nearly a month for a callback, I finally visited the dealership in person.
General Manager DANNY completely turned the experience around. He took the time to listen to my concerns, made sure they were addressed, and even kindly included a complimentary car wash. If you’re dealing with poor communication from the service department, I highly recommend asking for Danny. He provides the level of customer service that the rest of the dealership should strive for.
The dealership was excellent, first-class experience
It’s always an easy process bringing my car to Santa Monica BMW. Cesar Pleitez always goes above and beyond to make sure my car is taken care of and I always have a loaner car while my car is being serviced. I’ve been bringing my car for over 10 years and It’s always a great experience working with him.