About Santa Cruz Chrysler Dodge Jeep Ram
Santa Cruz Chrysler Dodge Jeep Ram is dedicated to providing excellent service and assisting customers in finding their ideal new or used vehicles. The dealership is recognized for its expert staff and great deals on the latest Ram and Dodge models. Customers have praised the friendly and professional service, particularly from staff like Armando, who ensures a smooth process. Many experiences highlight timely assistance and thorough maintenance, with a focus on customer satisfaction. However, some recent feedback points to issues with certain sales interactions, where customers felt rushed and faced unprofessional behavior from salespeople. Despite these concerns, the dealership is known for its efficient service and welcoming environment, making it a recommended choice for vehicle maintenance and purchases. Overall, Santa Cruz Chrysler Dodge Jeep Ram strives to deliver a satisfying experience for all customers, with many expressing happiness and confidence in their purchases.
The service team is absolutely AMAZING!! I bought a 24 Dodge with less than 4,000 mi on it and it turned out to be a complete lemon. I didn't buy it from this dealership, but I took it in as it was still under warranty. Rigo and his stuff were absolutely wonderful! They worked incredibly hard to resolve the issue over a 9-month period, and really put everything they had into making sure they could save me from the lemon process. Unfortunately, the car is now in the lemon process but if it wasn't for Rigo and his team, I would most likely be still seeking resolution. These guys know their stuff, are super friendly, extremely helpful and make the process so much easier...read full review
Inquired about a truck I seen on line. Edgar replied to me and answered all questions that I had promptly. He also sent me a video of some concerns I had about the truck and was very thorough in his reply’s. I ended up buying the truck I was looking at and Edgar made this process so quick and easy! Will definitely be recommending everyone to go to Edgar at Santa Cruz VW for a good deal!
Armando did an amazing job I inquired online and they called me back in a timely manner I showed up unannounced a week later and they took great care of me never pushy they help me get the right car for my needs Armando made sure the car was clean. fully charged and ready to go for pick up amazing teamwork they fought for me to get me the best deal the best experience I ever had with a dealership they rock love my ID4