About Radiology Medical Group
Reviews for Radiology Medical Group
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Monday: 7AM - 5:30PM
Tuesday: 7AM - 5:30PM
Wednesday: 7AM - 5:30PM
Thursday: 7AM - 5:30PM
Friday: 7AM - 5:30PM
Saturday: ClosedSunday: Closed
The Radiology Medical Group is known for its friendly and professional staff, who provide kind and efficient service. Patients have reported feeling comforted by the courtesy and support they received, even during nervous or uncertain visits. The office has a quick wait time, and the radiology techs are fantastic - they are professional and very fast. However, some patients find the lobby artwork to be a bit tasteless and outdated, which may affect the perception of the business's quality. The scheduling team is able to accommodate patients, even on weekends, which is great for those who work multiple jobs. The insurance department, led by Alice, is highly knowledgeable and helpful, providing patients with the necessary information to understand their coverage and out-of-pocket expenses. On the day of the appointment, staff members like Katie and Melissa ensure a smooth and comfortable experience. Melissa, the imaging technician, goes the extra mile by providing earplugs and noise-cancelling headphones, and she is empathetic and kind throughout the process. Overall, the Radiology Medical Group strives to make the experience less stressful for patients, allowing them to focus on their health.
The radiology techs were fantastic! They were professional and very fast. They would get all the stsrs!🌟🌟🌟🌟🌟. It’s the woman at reception that is the problem. She seems to have an unpleasant attitude. She speaks to adults as if they were unruly toddlers. She asked me a question about timing. I thought for a moment and gave my answer. I don’t know what set her off about my saying “about 10 minutes”. She got VERY snarky and defended herself for asking the question. After grabbing a seat in the waiting area, I heard a man complaining to his friend that he doesn’t like the way that girl was talking to them. So, I’m not the only one with a problem...read full review
From start to finish this team was amazing! As a Kaiser patient, I had a lot of questions about how coverage works and out of pocket expenses worked. Alice, in the insurance department, was unbelievably knowledgeable and friendly. She provided me with a CPT code for the MRI I was having, their TAX ID# and NPI #'s and sure enough, once I called Kaiser, it all made more sense. I was give an amount I would have to pay up front so I was prepared.
The scheduling team was able to work me in on a Saturday, which is awesome for someone who works two jobs and finds it difficult to book during the week.
On the day of my MRI, Katie was so friendly and compassionate....read full review
From start to finish this team was amazing! As a Kaiser patient, I had a lot of questions about how coverage works and out of pocket expenses worked. Alice, in the insurance department, was unbelievably knowledgeable and friendly. She provided me with a CPT code for the MRI I was having, their TAX ID# and NPI #'s and sure enough, once I called Kaiser, it all made more sense. I was give an amount I would have to pay up front so I was prepared. The scheduling team was able to work me in on a Saturday, which is awesome for someone who works two jobs and finds it difficult to book during the week. On the day of my MRI, Katie was so friendly and compassionate. She checked me in right away. She explained the process and procedure. She showed me to the changing room. She was simply the best. Lastly, Melissa, the imaging technician was fabulous. Not only was I provided earplugs but also noise-cancelling headphones on top of that. She explained the process and made me feel comfortable. I actually fell asleep I felt so comfortable. She was empathetic and kind and I am so grateful. It's scary enough needing a MRI in the first place. This place takes the scary out of the equation so you can focus on what really matters, YOU! They made me feel like I was the only person that mattered to them. I'm glad Kaiser has a contract with them!