About The Spa and Sauna Co. - Santa Cruz - Home of Hot Spring Spas
The Spa and Sauna Co. - Santa Cruz - Home of Hot Spring Spas is a trusted local business with over 26,000 satisfied customers since 1976. They specialize in selling and installing Hot Spring hot tubs and Endless Pools® Fitness swim systems. Customers praise the company for its excellent service and responsiveness. One customer shared their positive experience with the prompt and efficient installation of their hot tub, highlighting their satisfaction with the product's performance. Another appreciated the quick and effective repair service provided by Doug, who resolved their hot tub issue without any hassle. A third customer expressed gratitude for Donna's exceptional service in the service department. Donna went above and beyond to help with an out-of-warranty repair, advocating for the customer and securing significant cost savings. Many customers have also shared how easy and friendly the purchasing process has been. They mention that the team responds promptly to questions and makes owning a hot tub simple. Several reviews highlight how professionally and quickly the team handled old spa removal, new spa delivery, and installation, even in challenging indoor setups. Customers consistently note the friendly, experienced, and professional attitude of the staff, making the entire experience hassle-free and enjoyable. Overall, The Spa and Sauna Co. - Santa Cruz - Home of Hot Spring Spas is known for its quality products, reliable service, and dedicated team who strive to exceed customer expectations. Customers are happy with the quality of the hot tubs, noting they are built better than the competition, and appreciate the helpful showroom and attentive delivery team. Many express excitement to get their hot tubs heated up and ready for use, confident in the company's expertise and support.
Excellent experience from end to end. Knowledgeable and low pressure sales, great communication on progress, a professional and efficient delivery crew, and good follow-up on a small service issue after the sale.
From the moment we walked into the spa and sauna company we were greeted by Liam. He was so helpful throughout our purchasing process. He went above and beyond to actually come to our house and drop off some supplies as well as give us an orientation to our spa. The delivery crew who came and set up our hot tub were polite and very professional. They did a great job and I could tell they were well, trained for safety.
After over 40 years from the purchase of a hot tub from here, they’re still providing service to said hot tub. I plan on keeping the hot tub for many more years and I believe it possible because of this level of commitment to service to their customers.