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Clean Water Systems & Stores Inc.
2806 Soquel Ave # A, Santa Cruz
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2806 Soquel Ave # A, Santa Cruz
Directions Call Website Suggest an Edit
Purchased a chlorinator system 3 months ago and pump stopped working for no reason was in a place where no water or elements could damage it . Installed correctly . Called to get it replaced had to wait for tech to call which wasn't done I had to call back and was told they would send a new pump and expedite by 2 people and send ups . Item was shipped but not expedited now have to wait a week for item and our house reeks of rotten egg smell . Matter was not handled to my satisfaction and feel like the product is cheaply made and should of not went bad after 3 months . I would rather havey money back then deal with this again over and over .
In March of 2025, I ordered a PFAS filter, a water softener, and a reverse osmosis filter from this company. Unfortunately, the person who worked with me on my order neglected to tell me that the water softener requires drain access (or at least outdoor drainage), this was not going to work for my house. When I called the company back to return the unit (I was told I had 90 days to return), I got no response for at least a week. I followed up only to find out that the representative with whom I was working was no longer employed with the company. The new representative told me that he had to get approval from his manager to return this water softener (you can probably... read full review
I've had a reverse osmosis drinking water I got from Clean Water Store in 2011, and now 13 years later, it needed a new tank, and I figured why not change the filter cartridges too while I'm at it. The staff were super helpful figuring out what I needed to order, the parts were all in stock, I went down and picked them up and it was like a 5-minute operation to change out all those components on my system - and I didn't even need any tools! Quality products, wonderful staff, and fast turn-around. Five stars!