Palo Alto Medical Foundation, Santa Clara Pediatrics, is a reputable medical practice with exceptional primary care doctors, such as Dr. Yang and Dr. Panchal, who provide attentive and courteous care to their patients. The team of doctors and nurses is professional and helpful, taking the time to answer questions and address concerns. However, some patients have reported a less satisfactory experience with the receptionist, citing impatience and a lack of helpfulness.
If you want your little one to suffer, go visit this place. Worst decision of my life, changing insurance from Kaiser.
They couldn’t diagnosis Pneumonia and didn’t prescribe antibiotics enough and it spread to the other lung. We first visited in mid January and visited them five times until April. I had to insist on getting X-ray and antibiotics. And I was right. No apology from the medical staff however.
And this time they couldn’t tell the difference between eczema and handfootmouth. Again prescribed the right medicine which may leave permanent mark on our little one’s face.
I didn’t really experience trouble with the receptionists as...read full review
The reviews about this clinic is pretty spot on regarding the reception staff. I brought my week old newborn in and was given a lecture on being late, which I had already apologized for (we were 5 mins late and waited 5 mins to be checked in). As a newly postpartum mom, I found the interaction completely lacking of compassion and the exchange was condescending, especially as I barely had time to recover and my baby was shuttled to a bunch of appointments in the first week. The physician assistant then made another comment on the tardiness, which was unnecessary. Subsequent visits were no better (and yes, we were on time for them). The pediatricians have been knowledgeable...read full review
When you visit the clinic, the staff and doctors are really good - no problem.However, God forbid, you need to contact them over email/phone when your infant needs help. You're much better going to the ER or an Urgent Care. Here's why: We visited this place and the doctor (rightfully) mentioned to wait one more day to monitor the kid's temperature and if it doesn't improve, they'll prescribe an anti-biotic. Here's what happened:Day 1, Thu: emailed the staff to get the prescriptionDay 2, Fri (called twice): to get the prescription.Day 3, Sat: call 3 - called them and reached NP who said they'll call back in an hour. call 4 - we called them again since no one called us....read full review