Salesman was a dismissive j**** Never met a salesperson who was less interested in helping me or having my business. Didn’t get out from his chair, was rude and dismissive and basically told me that he is too busy to deal with my order. Good luck To him but I am never doing business with him.
Called Monday Nov 8 '21. Told them fireplace not working and only source of heat. Repairman comes Thursday Nov 11, the day I left town. Told wife control module needed replacing. When asked he said the part would be here in about a week, costing around $200. Called business Tuesday Nov 17-told part is on backorder.How much will part cost? $649 with installation. A week later I go to their office(no answer on phone) because still no part.Did supplier acknowledge order and can you contact them? Yes acknowledged order but can't call the- would take weeks to get through. I get a call the same day that part has arrived. Shows up to install three days later, three weeks after… read full review
Well, Richard by name and....you get the rest. Just like other Reviewers, Richard (who I have to assume is the Owner) at first was semi-decent, gave me a rough quote, then I called and called and emailed to get a legit quote once I knew all the measurements etc. No reply. After 3 weeks went into the showroom...he literally screamed "name, name, name" at my wife and I as we walked towards the counter at the back. When I tried to explain who I was he screamed back "I don't care until you give me a name"...I gave him my name...which, of course, he did not recognize...so then I re-explained to him the fireplace, calls and email. "I will get to that later today" and turned… read full review
511 East Gutierrez Street, Santa Barbara, CA 93103
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