I recently worked with Santaella Legal Group to create my estate plan, and I couldn't be happier with the experience. The entire process was smooth and stress-free. They were incredibly knowledgeable and patient, explaining everything in a way that was easy to understand. They made sure to address all my concerns and ensure my estate plan met my specific needs. I highly recommend Santaella Legal Group to anyone looking for exceptional estate planning services!
Christianna L.
Apr 2024
I was referred to Ivette Santaelle to handle a fairly simple trust from a retired lawyer. I was working with her paralegal when she suddenly left the firm. I never received notification of her departure however after learning so Ivette Santaella was going to charge to familiarize herself about my case because her paralegal left the firm an her cases that she was working on would now be taken over by another employee not familiar with the case. When we spoke she referred to me as the mother than the daughter of the Deceased. I was neither I was the trustee. I then received $127 charge for a 10 minute phone call about her employee leaving and her getting up to speed on the case. I don't feel that I should have to be charged twice because her employee decided to leave the firm and so now I have to pay for somebody else to review the case. I don't mind paying for work in progress but l shouldn't have to pay twice because someone left the firm. When l complained about being charged to bring the new person taking over the case up to speed l received a rude email and phone call telling me she was no longer going to represent me and that it wasn't her fault that her employee left because she felt she wasn't getting paid enough. Rude unprofessional and a total lack of compassion as a trust attorney. I wouldn't recommend thus firm to anyone. Highly unprofessional.
Renee S.
Jun 2023
Santaella Legal Group does not have enough attorneys working at the office to provide full representation for a probate dispute.
Goldie S.
Mar 2023
Ms Santaella rarely returned calls. She wasn't prepared in a hearing against me because she missed in a divorce document that thé guns i had removed from my home for safety, were suppose to be turned into the police. This resulted in a restraining order against me, living in my horse trailer and requiring being on welfare in order to eat. When I tried to talk to her about it she became very agressive and blaming another attorney handling the divorce part. She was not sensitive to my MS and not understanding finances with cognitive struggles, demanding I pay in full and dismissing me as a client. I paid her over a short period of time of a couple of months.
glenn tong
Mar 2023
Working with the Santaella Legal Group was above and beyond my expectations, especially since this was my first time dealing with a very complicated legal matter. Having Ivette Santaella as my attorney was a very pleasant experience. Ivette is a very caring, dedicate and compassionate person who kept me informed every step of the way. Her guidance was invaluable, and she was always approachable. Working with attorneys is not an easy feat (I’ve dealth with 6 with my particular case) and has it’s challenges but I did not find this to be the case with Ivette. Thank you Santaella Legal Group for all your help.
glenn
Feb 2023
Working with the Santaella Legal Group was above and beyond my expectations, especially since this was my first time dealing with a very complicated legal matter. Having Ivette Santaella as my attorney was a very pleasant experience. Ivette is a very caring, dedicate and compassionate person who kept me informed every step of the way. Her guidance was invaluable, and she was always approachable. Working with attorneys is not an easy feat (I’ve dealth with 6 with my particular case) and has it’s challenges but I did not find this to be the case with Ivette. Thank you Santaella Legal Group for all your help.
Glenn T.
Feb 2023
Working with the Santaella Legal Group was above and beyond my expectations, especially since this was my first time dealing with a very complicated legal matter. Having Ivette Santaella as my attorney was a very pleasant experience. Ivette is a very caring, dedicate and compassionate person who kept me informed every step of the way. Her guidance was invaluable, and she was always approachable. Working with attorneys is not an easy feat (I've dealth with 6 with my particular case) and has it's challenges but I did not find this to be the case with Ivette. Thank you Santaella Legal Group for all your help.
Mitchell Granahan
Nov 2022
I have been working with Ivette for a while and they are extremely professional, knowledgeable, and one of the top Estate Planning Law Firms in the Bay. I would highly recommend.
Dan Beck
May 2022
Ivette is incredibly responsive and helpful. She got back to me within 20 minutes with a helpful answer to a question about the appropriate costs for a trustee.
Kasi Nachi
Apr 2022
Just called Ivette she was rude, hung up the phone the first time when I asked who I was speaking to. Called back again. She uses a robo call to screen incoming calls. Second time she answered the phone she didn’t tell me her name so I politely asked may I know who I’m speaking to. She was unprofessional and yelled at me “ you called me who the hell are you”? I don’t expect a professional to behave like this, arrogant. Do not use this lawyer.
Lawrence Payne
I recently worked with Santaella Legal Group to create my estate plan, and I couldn't be happier with the experience. The entire process was smooth and stress-free. They were incredibly knowledgeable and patient, explaining everything in a way that was easy to understand. They made sure to address all my concerns and ensure my estate plan met my specific needs. I highly recommend Santaella Legal Group to anyone looking for exceptional estate planning services!
Christianna L.
I was referred to Ivette Santaelle to handle a fairly simple trust from a retired lawyer. I was working with her paralegal when she suddenly left the firm. I never received notification of her departure however after learning so Ivette Santaella was going to charge to familiarize herself about my case because her paralegal left the firm an her cases that she was working on would now be taken over by another employee not familiar with the case. When we spoke she referred to me as the mother than the daughter of the Deceased. I was neither I was the trustee. I then received $127 charge for a 10 minute phone call about her employee leaving and her getting up to speed on the case. I don't feel that I should have to be charged twice because her employee decided to leave the firm and so now I have to pay for somebody else to review the case. I don't mind paying for work in progress but l shouldn't have to pay twice because someone left the firm. When l complained about being charged to bring the new person taking over the case up to speed l received a rude email and phone call telling me she was no longer going to represent me and that it wasn't her fault that her employee left because she felt she wasn't getting paid enough. Rude unprofessional and a total lack of compassion as a trust attorney. I wouldn't recommend thus firm to anyone. Highly unprofessional.
Renee S.
Santaella Legal Group does not have enough attorneys working at the office to provide full representation for a probate dispute.
Goldie S.
Ms Santaella rarely returned calls. She wasn't prepared in a hearing against me because she missed in a divorce document that thé guns i had removed from my home for safety, were suppose to be turned into the police. This resulted in a restraining order against me, living in my horse trailer and requiring being on welfare in order to eat. When I tried to talk to her about it she became very agressive and blaming another attorney handling the divorce part. She was not sensitive to my MS and not understanding finances with cognitive struggles, demanding I pay in full and dismissing me as a client. I paid her over a short period of time of a couple of months.
glenn tong
Working with the Santaella Legal Group was above and beyond my expectations, especially since this was my first time dealing with a very complicated legal matter. Having Ivette Santaella as my attorney was a very pleasant experience. Ivette is a very caring, dedicate and compassionate person who kept me informed every step of the way. Her guidance was invaluable, and she was always approachable. Working with attorneys is not an easy feat (I’ve dealth with 6 with my particular case) and has it’s challenges but I did not find this to be the case with Ivette. Thank you Santaella Legal Group for all your help.
glenn
Working with the Santaella Legal Group was above and beyond my expectations, especially since this was my first time dealing with a very complicated legal matter. Having Ivette Santaella as my attorney was a very pleasant experience. Ivette is a very caring, dedicate and compassionate person who kept me informed every step of the way. Her guidance was invaluable, and she was always approachable. Working with attorneys is not an easy feat (I’ve dealth with 6 with my particular case) and has it’s challenges but I did not find this to be the case with Ivette. Thank you Santaella Legal Group for all your help.
Glenn T.
Working with the Santaella Legal Group was above and beyond my expectations, especially since this was my first time dealing with a very complicated legal matter. Having Ivette Santaella as my attorney was a very pleasant experience. Ivette is a very caring, dedicate and compassionate person who kept me informed every step of the way. Her guidance was invaluable, and she was always approachable. Working with attorneys is not an easy feat (I've dealth with 6 with my particular case) and has it's challenges but I did not find this to be the case with Ivette. Thank you Santaella Legal Group for all your help.
Mitchell Granahan
I have been working with Ivette for a while and they are extremely professional, knowledgeable, and one of the top Estate Planning Law Firms in the Bay. I would highly recommend.
Dan Beck
Ivette is incredibly responsive and helpful. She got back to me within 20 minutes with a helpful answer to a question about the appropriate costs for a trustee.
Kasi Nachi
Just called Ivette she was rude, hung up the phone the first time when I asked who I was speaking to. Called back again. She uses a robo call to screen incoming calls. Second time she answered the phone she didn’t tell me her name so I politely asked may I know who I’m speaking to. She was unprofessional and yelled at me “ you called me who the hell are you”? I don’t expect a professional to behave like this, arrogant. Do not use this lawyer.