I had a plumbing emergency at 9:30 at night and I called SDR because I was not sure that my complex was going to return my call when I got a message service. I told them that I’d pay them even if my complex maintenance crew did show up. They did and I called to cancel and he refused to take my money. He was coming all the way from Daly City and I was in San Mateo. I’m so grateful that they answered the phone. I sadly didn’t get to experience their plumbing experience but with customer service like that, I’m not worried that they are as awesome as their willingness to help out a customer in need. Thanks so much. I’ll definitely be calling and recommending them... read full review
December 2017
Fast and effective service! Came in an hour and fixed up our toilet pipe leak problem.
November 2017
A friend had used RDS/SDR (can someone clear up the name confusion pls?) several times and was pleased with them so, despite the lack of many reviews, I gave them a call. Ramon was very pleasant on the phone, made an appointment to come that same day. He was punctual and even called before coming to confirm the address. He was pretty thorough in explaining the various potential causes of the kitchen faucet leak. He even offered to fix it for free if it just required popping the handle off and tweaking xxxyyyzzz (sorry he lost me on the details). Unfortunately, that wasn't the root of the problem so he gave a quote to replace the faucet, if that was necessary. His... read full review
I had a plumbing emergency at 9:30 at night and I called SDR because I was not sure that my complex was going to return my call when I got a message service. I told them that I’d pay them even if my complex maintenance crew did show up. They did and I called to cancel and he refused to take my money. He was coming all the way from Daly City and I was in San Mateo. I’m so grateful that they answered the phone. I sadly didn’t get to experience their plumbing experience but with customer service like that, I’m not worried that they are as awesome as their willingness to help out a customer in need. Thanks so much. I’ll definitely be calling and recommending them... read full review
Fast and effective service! Came in an hour and fixed up our toilet pipe leak problem.
A friend had used RDS/SDR (can someone clear up the name confusion pls?) several times and was pleased with them so, despite the lack of many reviews, I gave them a call. Ramon was very pleasant on the phone, made an appointment to come that same day. He was punctual and even called before coming to confirm the address. He was pretty thorough in explaining the various potential causes of the kitchen faucet leak. He even offered to fix it for free if it just required popping the handle off and tweaking xxxyyyzzz (sorry he lost me on the details). Unfortunately, that wasn't the root of the problem so he gave a quote to replace the faucet, if that was necessary. His... read full review