Bay Family Medical Group

Nov 2024

The front desk staff doesn’t follow up, Dr Paley schedules appoints all at same, you wait hours for your scheduled appointment. Don’t dare complain or they threaten to drop you! Happened twice. This time I requested a referral. No follow-up. I called doctor and learned they never received the referral. Called Paleys office and expressed my frustration and they dropped me as a patient. I reported them to Sutter Health. Do not recommend them.

May 2023

Dr. Paley is a great doctor. His explanations are clear and concise. He is patient and listens well. He responds quickly and I always get quality care. He is knowledgeable and nothing but professional.

May 2023

Dr. Paley is literally the laziest doctor I have ever been to. He doesn't take time to explain things, offers a cookie cutter response to everything, doesn't even come close to individualizing care for his patients. Worst of all, he doesn't listen, and doesn't bother to try and get to know his patients. Dr. Paley has also proven to be an incredibly uncompassionate doctor, putting copays and visit fees before the needs of patients. Lastly, the nursing staff is rude and lacks compassion, the people who answer the phone are in too much of a hurry to pay attention to the needs of the patient.