About Larsen Bros. Lumber Co.
Larsen Lumber is a family-owned-and-operated business that has been trusted by do-it-yourselfers and contractors for over 130 years. They provide superior customer service and high-quality products, offering everything needed for a project from start to finish. Employees go above and beyond to help customers find what they need, such as looking through inventory to find a specific piece of lumber. Orders arrive as promised, and customer service is outstanding. Staff are knowledgeable, professional, and pleasant, listening to customers' needs and providing clear explanations and directions. Many customers appreciate the friendly and experienced sales staff who will set them up with exactly what they need. The lumber quality is much better than at big box stores, making Larsen Lumber the "go to" place for lumber needs. Customers also note that the staff is helpful and accommodating, whether dealing with contractors or end users, ensuring a positive shopping experience every time.
Had a great customer service experience dealing with a complicated issue.
I’m repairing a twenty year old composure deck in my house built by a previous owner. We don’t know what color timber tech was used on the original build and the chances that color is produced anymore is minimal. Eduardo and Chuck helped me color match the decking. Somehow the wrong color decking was as shipped and cut. They didn’t need to but they replaced it with the right color free of charge and helped me out.
Anybody can show customer service when everything is going right. It takes a special level to go above and beyond when something has gone wrong and there’s...read full review
The best lumber yard in the East Bay by far. Great customer service, FAST service, quality lumber, and great people. We have thoroughly enjoyed doing business with them for decades.
Just dropped by for a simple project. The employees there were very knowledgeable and helpful on selecting the correct material for my needs even though I’m and end user and not a contractor. The quality of product for the price is incomparable. Will never go to a big box store again. Highly recommended everyone going here