About Supreme HVAC Heat & Cool San Jose
Supreme HVAC Heat & Cool San Jose provides thorough service, with a technician who was more thorough in explaining the dismantlement process of the A/C system and took extra care to cover the furniture before cleaning the vents. The technician arrived right on schedule, identified a faulty capacitor within 30 minutes, and spent a full hour longer ensuring each vent was thoroughly cleaned. The repair was efficient and effective, with attention to detail evident throughout, ensuring no mess was left behind. The technician traced an airflow issue to a blocked duct and resolved it without needing additional parts, keeping the cost reasonable.
The quote provided was reasonable and installation of the heating system took most of the afternoon, with the technicians ensuring everything was operational before they left. While they did a thorough job, it would have been helpful if they had communicated the expected length of the installation process at the start.
I was initially concerned about the technician's ability to diagnose the issue quickly, but he identified a faulty capacitor within ten minutes and had it replaced in under an hour. It's been a week since the repair, and the AC system has been running smoothly without any interruptions.
After getting an initial diagnosis that seemed excessive, I opted for a second opinion and this technician identified a refrigerant leak within 30 minutes and managed the repair without suggesting a full unit replacement. The experience was more straightforward than my previous interaction, which had proposed unnecessary steps.