East Hills Vision Care Optometry

East Hills Vision Care is a well-established eye care facility known for its friendly and personable staff. Having served long-time customers for over 30 years, the practice prioritizes comprehensive eye care, ensuring patients' eye health goes beyond just prescriptions for glasses or contact lenses. The optometrists take the time to understand each patient's history and vision needs, offering expert care and advice. Many reviews highlight the fantastic selection of eyewear available, with unique designs and top-notch physicians providing quality service. Customers appreciate the genuine care shown by staff members, particularly during follow-up appointments. One customer expressed gratitude towards a staff member for addressing concerns about glasses and providing exceptional service, which included checking on the status of orders. However, there are mixed experiences regarding service consistency. Some reviews mention a decline in the level of care when new employees joined. Issues such as quality checking glasses before pickup and communication regarding order status have led to disappointment for certain customers. Despite these challenges, many still enjoy visiting East Hills Vision Care, with a few expressing intentions to return for future needs. In addition, the practice is praised for quick and complimentary repair services, as one customer found their daughter's glasses fixed without any charge, showcasing the dedication to customer satisfaction. Overall, East Hills Vision Care is recognized for its commitment to eye health and customer service, although some areas for improvement have been noted.