About Cooper Brothers, Inc.
Cooper Brothers, Inc. is dedicated to providing excellent service in San Jose. The team listens carefully to customers' needs and responds with care, ensuring satisfaction from the first call to the final visit. Their technicians, including Patrick and Dillion, are professional, courteous, and punctual. Dillion provided excellent service, showing knowledge and professionalism while offering helpful options for furnace service. Patrick quickly diagnosed and replaced a faulty coil, keeping the customer informed about costs and processes, which helped the system work great again. Customers appreciate how the team lets them know who will arrive via text, making the process more comfortable. The technicians are thorough, quick, and considerate about keeping homes clean. They make helpful suggestions and explain available options for specific setups without pressure to purchase additional services. Many customers recommend Cooper Brothers for HVAC needs, noting that the team focuses on providing effective solutions that improve indoor air quality and ensure systems run smoothly. Overall, Cooper Brothers, Inc. aims to make customers smile and strives to be a role model in the industry.
We had a great experience from start to finish. The front office team was friendly and helpful, and communication throughout the process was excellent. We received text confirmations, appointment reminders, and a notification when our technician was on the way, which made everything incredibly easy.
Patrick was our technician, and he was fantastic. He took the time to explain what he was doing and why, answered all of our questions, and was patient, thorough, and genuinely kind throughout the visit. He stayed for several hours to troubleshoot the issue and didn't leave until our AC was back up and running—all during a heat wave! We were so appreciative that...read full review
Our AC had been barely hanging on. It finally stopped working and it’s summer time. From Maria in the front office, to Sean, Patrick and the two other technicians, this company is the best we’ve encountered in the Bay Area! We called, got a quote and had it fixed within 2 days. They stayed until it was fixed, even though there was an unexpected problem! The owner drove and got the part that we needed! They were here for 10 hours so we wouldn’t have to wait another day! It works like a dream now! We are super impressed.
We found out that our air conditioning stopped working right before a heatwave. It would turn on for a couple minutes and immediately stopped. I scheduled an appointment using their website and Patrick came out the next day to fix our air conditioning. Patrick is very knowledgeable and quickly identified the problem, explained it to us and helped us solve it. We highly recommend Cooper Brothers especially Patrick!