Papillon Rug Care

Mar 2023

I recently asked Josh at Papillon to clean three thick-pile wool area rugs for me and also to re-size one of the rugs. I received my cleaned rugs today and I couldn't recommend Papillon more highly on all counts. They did a wonderful job with my rugs (which hadn't been cleaned in years). The rugs smell wonderfully fresh now and look amazing! I'm pretty sure that my rugs look better now than when they were brand new. The cost was exactly what Josh quoted me originally over the phone, and Josh was great about communicating with me throughout the process. Papillon picked up and dropped off my rugs for an additional fee (which Josh told me about on our first call) and that...read full review

Oct 2022

We have two kids and a small condo in San Francisco and we had not had our rugs cleaned in almost 5 years. I had doubted that we would be able to restore and clean the rugs considering the level of wear. Papillon did an absolutely phenomenal job including cleaning a rare African sheep's wool rug with little foundation. The rugs came back almost looking brand new! The bright colors of the sheep's wool rug almost looked enhanced. All without harsh chemicals. It's rare to find a business that delivers this level of quality. We were blown away!

Sep 2022

I have used these folks three times now to clean my rugs, most recently in 2022. They still provide great service. The cost has increased, nearly to the cost of the rugs themselves in my case, but they give you a quote ahead of time and stick to it, so decide for yourself what you are willing to pay. I would definitely continue to use them. Fortunately, I only need to clean my rugs every three or four years.