About Kaiser urgent care
Kaiser Urgent Care is praised for its phenomenal staff and customer service, providing thorough and professional treatment. Many patients appreciate the efficient appointment process and quick turnaround times, particularly in the urgent care and pharmacy areas. Despite some frustrations with parking and crowded pharmacy conditions, visitors often experience a clean environment and prompt service. The staff, including attentive nurses and doctors, ensure that patients feel cared for throughout their visit, making it a reliable choice for urgent medical needs.
My mom had cataract surgery here, and the staff was phenomenal from check-in at the reception area to check out from post-op. Her primary nurse was Diana, who was very helpful and patient - especially through her panic attack. I've never seen her experience up until then, so It was a little scary for me as well, but Diana helped me through it too. Dr. Rodarte thoroughly explained everything planned for the surgery. Then, afterward, he checked in on how she was doing and confirmed the surgery went as planned. We felt we were taken care of through the whole process by each person who worked here.
I get what I come for without issues. My appointment time is honored. Staff and medical are professional. Treatment is thorough. Parking can be frustrating. Pharmacy wait time is max 15 minutes. Although the pharmacy has the vibes of chaos. This pharmacy is always CROWDED, morning, noon and night.
Really nice customer service. Both times I’ve been here, it’s been on a weekend and not too busy. I did get there early. They have a quick routine, sending you to different rooms promptly and productively. In-in-out quickly for an urgent care. Pharmacy is quick as well. Great service and clean environment.