San Ysidro Health Center Inc: Yepes-Rios Monica MD

Mar 2024

I became very ill during a visit to my daughter and sister in San Diego, California recently. We visited the urgent care clinic in Chula Vista for treatment. I was treated by Dr Pooga Menon on March 19th of 2024. I cannot say enough about the overall experience. I was treated with respect, professionalism, and thorough care from beginning to end from everyone. I am especially thankful to Dr Menon who I believe is one of the most compassionate, thorough, professional, warm, genuine, health care providers and human beings I have encountered in my experiences in any clinic, hospital settings! she is an asset to your institution. She even called me long distance multiple times to check on my progress! Thank you Dr Menon and thank you all for your much appreciated service!

Jan 2024

I've been with the Escondido location for about three years and I really never had a problem and I really have a great doctor but today I tried to reschedule an appointment, I was 232 in cue so it took me TWO HOURS by ROBOTEXT. I think the problem with our borders is putting a SEVERE STRAIN on the services WE American's deserve. Although the name of the group "San Ysidro" say's it all. Lucky for me, I am moving out of this disaster they call California for another state where you don't have to push a number for English. Thanks President Elmer Fudd and Gavin "twosome" Newsom.

Nov 2023

Hello,I am writing this on behalf of my sister, ****. My sister had gone in on Friday, November17th. to drop off a note from Hanger. ( She has a below the knee prosthetic). She has been struggling with her stump in which she has had so much pain, bruises and has been uncomfortable for some time now. She was told to return this week to pick up the form she dropped off on Friday. As a matter of fact my sister had an appointment.When she arrived there was no letter for her. A note that was supposed to be given to Hanger in order to assist her and ease the pain. She was speaking to the lady at the front, when a nurse saying she was the nurse supervisor showed up and was rude to my sister. Her name is Amy Jenkins. The lady at the front told her someone by the name of David was going to come up and speak to her. Amy came out and told my sister that there is nothing anyone can do for her. ( In a rude manner). My sister told her I am waiting for David. Her response was " well David is going to tell you exactly what I said and I am the nurse supervisor so go sit down". Amy then continued to (loudly) tell my sister that she needs to sit and get away from the front and quit hovering over the receptionist in which the receptionist replied that my sister was not bothering her. Amy then got louder and told my sister, LISTEN TO ME!!!!. My sister was so upset that she started crying. She did tell Amy she needs to sit down and that she was upset about the situation. Amy didn't care.I don't think that anyone should behave this way toward any patient, let alone another human being. My sister was obviously upset about the situation and didn't need Amy to jump in to the situation without knowing what was happening. Being rude and disrespectful to my sister in front of my 11 year old nephew and 6 year old granddaughter. To the point that my granddaughter told me a lady was yelling at my sister when they went to the doctor's office. Amy needs to learn or be trained on how to treat people. Whether an individual is upset about a situation she had no clue about. My sister was so upset that she cried so much. My sister has been going to this office for a long while now to have someone yell at her. I am extremely angered to know that my sister that was in pain, has bruises, and difficult walking due to the problem to be inconsiderate of her feelings, treat her as if she was a bother. No one should be treated this way.I am hoping to hear from someone soon explaining why someone like Amy is allowed to speak to patients the way she did. I will continue to reach out to whomever I have to, in order to make sure this doesn't happen to my sister or anyone for that matter, again. The last thing that someone that is struggling to be treated poorly.My phone number is 8******1. Again my sister is ******* and she was there today when Amy Jenkins crossed the line. I know that the San Ysidro Health Center serves individuals and families that may or may not have healthcare. It doesn't mean they deserve less than descent service.